7,059 IT Support jobs in the United Kingdom

Location:

Head Office Elland - Halifax

Schedule:

Monday to Friday, 8.30am - 5pm

No Weekends

Purpose of the role:

Provide technical support for Terberg DTS engineers and service support employees.

To ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers sites are trained to the highest standard.

To provide effective customer service.

Location:

Head Office Elland - Halifax

Schedule:

Monday to Friday, 8.30am - 5pm

No Weekends

Purpose of the role:

Provide technical support for Terberg DTS engineers and service support employees.

To ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers sites are trained to the highest standard.

To provide effective customer service.

WHJS1_UKTJ

Location:

Head Office Elland - Halifax

Schedule:

Monday to Friday, 8.30am - 5pm

No Weekends

Purpose of the role:

Provide technical support for Terberg DTS engineers and service support employees.

To ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers sites are trained to the highest standard.

To provide effective customer service.

CLJB1_UKTJ

• Serve as a point of contact for customer queries and requests, and opportunities, ensuring timely and professional support.
• Maintain clear documentation for operational processes, SOPs, and workflows.
• Collaborate with supply chain teams to manage set-ups, production and delivery schedules and ensure timely delivery to customers
• Identify process gaps, recommend enhancements, and work with relevant teams to implement best practices. optimising productivity and resource utilisation
• Troubleshoot and escalate operational concerns, ensuring effective resolution.

• Operational support or customer service experience; plant or manufacturing experience is a plus.
• Exceptional multitasking, prioritisation, and accuracy in a dynamic setting.
• Proficiency with office software; experience with SAP or supply chain systems is advantageous.
• Experience within pharmaceutical or clinical trial administration

• Co-ordinate key communication with customers including order processing, enquiries, complaints, credits/debits, pricing and product availability
• Manage and support portfolio of non-strategic accounts, (i.e. customers not requiring regular visits, list defined by Sales Manager) via regular telephone and electronic communication
• Validate and enter orders onto computer system
• Negotiate revised schedules with production planners and advise/consult with customers
• Respond to field web enquiries as required
• Prepare product quotations for customers, accurately calculating price and inputting these onto the computer system
• Provide sales support items, prices and technical information to sales team
• Assist with price list management: price additions/changes/monitoring/maintenance
• Create appropriate internal Field Trial documentation for non-commercialised product
• Create new item requests for new products/variants
• Handle customer complaints from initial contact through to satisfactory completion including credits and debits as required
• Liaise with internal departments to ensure all customer needs are met effectively and in a timely manner
• Maintain departmental and company systems to ensure data is accurate at all times
• Undertake various projects aimed at enhancing customer service
• Implement continuous improvements, new ideas and working practices

• Advanced educational level
• Industry/ manufacturing sector experience
• IT/ Microsoft Literate
• SAP system experience an advantage
• English
• German a strong advantage.
• Multi-tasking
• Flexibility
• Developed interpersonal communication skills
• Hybrid work after the probation period

• A highly competitive base salary
• Generous annual bonus scheme
• 35 hour working week
• 25 days annual leave plus

• Primary contact for Desktop Support/Tier 1 issues such as

• Great chance to develop your skills, experience, and career further
• Previous office/administrative experience preferred

• Supporting the sales team with administrative tasks, including order processing and record management.
• Maintain accurate data entry in CRM systems to ensure up-to-date client information.
• Coordinate with internal teams to resolve customer queries efficiently.
• Generate sales reports and provide insights to support decision-making processes.
• Assist in managing client communications, ensuring prompt and professional responses.
• Provide support in organising promotional campaigns and events.
• Contribute to process improvements to enhance overall sales operations.

• Previous experience in a customer service/sales support/sales admin role (highly desirable).
• Strong organisational and multitasking skills with attention to detail.
• Excellent written and verbal communication skills.
• Confidence to liaise with customers with a strong telephone manner.
• A proactive approach to problem-solving and process improvement.
• Ability to work collaboratively with team members and other departments.

• A competitive salary
• A supportive work environment with full training provided
• Opportunities for personal and professional growth
• A comprehensive benefits package
• Access to many company perks
• Generous annual leave package
• Free parking onsite

Application Support Specialist  

Initial FTC

Slough (Head Office) 

Hybrid

Join our snack-loving team! We're looking for an Application Support Specialist to join our team at KP Snacks. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading – this might just be your next adventure! 

KP Snacks, in collaboration with our parent company Intersnack, is embarking on a transformational programme to streamline processes and systems, enabling continued growth, improved efficiency, and alignment with the Intersnack Work System. As part of this journey, this role will provide reliable and responsive support for our existing suite of legacy business applications — primarily, but not limited to, Oracle JD Edwards EnterpriseOne 9.2. This role will be key in ensuring the stability of our current systems during the transition, while also contributing to the success of the wider transformation programme.

What’s in it for you?   

We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer: 

• Annual bonus scheme, with an excellent track record of over achievement.

• £6000 car cash allowance.

• Comprehensive Healthcare Support – Access to a Medicash Health Cash Plan or Private Healthcare, including a Digital GP service, Best Doctors (Second Medical Opinion Service), and specialist Cancer Care for peace of mind when you need it most.

• KP Pension Plan - contribution matching up to 7% of your salary

• 25 days holiday + holiday buy scheme 

• KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools 

What will you be doing?  

Cross-Functional Collaboration

• Act as a key interface between the KP IT team and other departments across the business, ensuring strong communication and alignment on application-related matters.

• Collaborate with internal stakeholders to understand business objectives and translate them into clear, well-documented system requirements.

Application Support

• Provide day-to-day support to KP users across various functional areas, including Financials (GL, AP, AR, FA), Sales Order Processing, Manufacturing, and Reporting.

• Manage application issues from identification through to resolution, working closely with IT support teams, third-party partners, and business users as needed.

Systems Integration and Interface Management

• Oversee integrations and interfaces between JD Edwards (JDE) and other key business systems such as warehouse management, HR/payroll, EDI, and manufacturing planning/scheduling platforms.

• Monitor and maintain the reliability of interfaces, proactively addressing and resolving any issues.

Project Delivery and Change Management

• Lead and deliver small-scale IT projects and application changes, ensuring solutions meet business requirements.

• Manage multiple projects concurrently, maintaining a strong focus on quality, timelines, and stakeholder engagement.

• Navigate ambiguity and change with confidence, influencing others to ensure timely and within-budget delivery.

Data Integrity and Technical Oversight

• Review and approve SQL data corrections where appropriate, ensuring data integrity and adherence to governance standards.

Who are we?   

Glad you asked! We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies. 

Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you – we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together. 

Diversity isn't just a buzzword for us.  We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout. 

We’d love to hear from you if you can demonstrate the following knowledge, skills and experience:  

• A solid understanding of JD Edwards (JDE) applications, ideally EnterpriseOne 9.2, with the ability to apply this knowledge across finance, sales, and manufacturing functions.

• Strong analytical, problem-solving, and communication skills that enable you to work effectively with both technical and non-technical colleagues, supporting the team’s success.

• Experience supporting end-to-end business processes, with transferable expertise from FMCG or other fast-paced, complex environments.

• Confidence in reviewing and correcting SQL scripts, alongside experience in collaborative, multi-cultural, and geographically diverse team environments — but we’d still love to hear from you if you don’t meet every requirement.

• Alignment with KP’s values through teamwork, integrity, a focus on continuous improvement, and the ability to build positive relationships across the business.

#LI-SC1 #LI-Hybrid