4,614 Support Specialist jobs in the United Kingdom

Location:

Head Office Elland - Halifax

Schedule:

Monday to Friday, 8.30am - 5pm

No Weekends

Purpose of the role:

Provide technical support for Terberg DTS engineers and service support employees.

To ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers sites are trained to the highest standard.

To provide effective customer service.

• Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
  

• Work / Life Balance: 37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday
  

• Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities
  

• Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme
  

• Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving
  

• Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)
  

• Ensure maintaining an Operational focus and oversight of all material aspects related to maintenance/technical issues on the UK customer's A400M fleet worldwide.
  
• Contribute to the provision of expert advice and assistance to the Atlas team during the management and recovery of AOG aircraft on base or worldwide, including participating in any telephone conference calls.
  
• Providing escalation for AOG & Work Stop items, including ADF s or depth maintenance parts at risk.
  
• Liaise with the customer on all MTP material procurement required. When parts are finally not satisfying a RDD, MSS should escalate it to the next level
  
• Follow up and chasing of items with unsatisfactory delivery estimates, missing or incorrect paperwork, incomplete REQs and escalating unresolved issues.
  
• Attend daily operational briefing and planning meetings
  

• Experience in a Material support / Supply chain role
  
• Be proficient in the use of the appropriate Warehouse management and Information systems (SAP SP1, SAP ESP, Airnnav, Microsoft Excel,etc.)
  
• Be proficient in the use of MDS as would be the tool used for P145 Mat.requisitions.
  
• Knowledge of EASA Part 145 regulations.
  

Location:

Head Office Elland - Halifax

Schedule:

Monday to Friday, 8.30am - 5pm

No Weekends

Purpose of the role:

Provide technical support for Terberg DTS engineers and service support employees.

To ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers sites are trained to the highest standard.

To provide effective customer service.

WHJS1_UKTJ

Location:

Head Office Elland - Halifax

Schedule:

Monday to Friday, 8.30am - 5pm

No Weekends

Purpose of the role:

Provide technical support for Terberg DTS engineers and service support employees.

To ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers sites are trained to the highest standard.

To provide effective customer service.

CLJB1_UKTJ

• Serve as a point of contact for customer queries and requests, and opportunities, ensuring timely and professional support.
• Maintain clear documentation for operational processes, SOPs, and workflows.
• Collaborate with supply chain teams to manage set-ups, production and delivery schedules and ensure timely delivery to customers
• Identify process gaps, recommend enhancements, and work with relevant teams to implement best practices. optimising productivity and resource utilisation
• Troubleshoot and escalate operational concerns, ensuring effective resolution.

• Operational support or customer service experience; plant or manufacturing experience is a plus.
• Exceptional multitasking, prioritisation, and accuracy in a dynamic setting.
• Proficiency with office software; experience with SAP or supply chain systems is advantageous.
• Experience within pharmaceutical or clinical trial administration

A small and friendly hospitality IT/Tech company based in Covent Garden is currently looking for a temp Service Desk Coordinator with scope to become permanent.

You will manage and allocate all incoming support requests from clients, ensuring that the work is distributed evenly to Engineers, is completed on time and updates are provided to clients.

As the Service Desk Coordinator you will be the first point of contact for initial client support requests (telephone, email and online messaging apps). Once the request is logged and allocated to the Engineer, you will liaise with the Engineer for status updates, keeping the client informed on the job’s progress.

Your duties will include:

• Act as the first point of contact for customers support requests and third party companies
• Liaise with customers to determine their support requirements and allocate a priority level (additional training provided)
• Add support tickets to the system and allocate Engineers to resolve
• Monitor the support tickets progress to ensure the Engineer is completing the work within service level agreements
• Keep customers updated on the progress of their support request and manage any enquiries they have
• Monitor team emails and messaging systems, replying or allocating to the appropriate team member to manage
• Produce reports for senior management to review on the service desks performance

The right candidate will have similar experience or with very strong organisational and communication skills.

There is huge scope for progression into a managerial role within the business.

Salary is £30,000 and hourly equivalent on the temp side.

Hours are 8:30am- 5:30pm.

A small and friendly hospitality IT/Tech company based in Covent Garden is currently looking for a temp Service Desk Coordinator with scope to become permanent.

You will manage and allocate all incoming support requests from clients, ensuring that the work is distributed evenly to Engineers, is completed on time and updates are provided to clients.

As the Service Desk Coordinator you will be the first point of contact for initial client support requests (telephone, email and online messaging apps). Once the request is logged and allocated to the Engineer, you will liaise with the Engineer for status updates, keeping the client informed on the job’s progress.

Your duties will include:

• Act as the first point of contact for customers support requests and third party companies
• Liaise with customers to determine their support requirements and allocate a priority level (additional training provided)
• Add support tickets to the system and allocate Engineers to resolve
• Monitor the support tickets progress to ensure the Engineer is completing the work within service level agreements
• Keep customers updated on the progress of their support request and manage any enquiries they have
• Monitor team emails and messaging systems, replying or allocating to the appropriate team member to manage
• Produce reports for senior management to review on the service desks performance

The right candidate will have similar experience or with very strong organisational and communication skills.

There is huge scope for progression into a managerial role within the business.

Salary is £30,000 and hourly equivalent on the temp side.

Hours are 8:30am- 5:30pm.

• Primary contact for Desktop Support/Tier 1 issues such as

Application Support Specialist  

Initial FTC

Slough (Head Office) 

Hybrid

Join our snack-loving team! We're looking for an Application Support Specialist to join our team at KP Snacks. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading – this might just be your next adventure! 

KP Snacks, in collaboration with our parent company Intersnack, is embarking on a transformational programme to streamline processes and systems, enabling continued growth, improved efficiency, and alignment with the Intersnack Work System. As part of this journey, this role will provide reliable and responsive support for our existing suite of legacy business applications — primarily, but not limited to, Oracle JD Edwards EnterpriseOne 9.2. This role will be key in ensuring the stability of our current systems during the transition, while also contributing to the success of the wider transformation programme.

What’s in it for you?   

We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer: 

• Annual bonus scheme, with an excellent track record of over achievement.

• £6000 car cash allowance.

• Comprehensive Healthcare Support – Access to a Medicash Health Cash Plan or Private Healthcare, including a Digital GP service, Best Doctors (Second Medical Opinion Service), and specialist Cancer Care for peace of mind when you need it most.

• KP Pension Plan - contribution matching up to 7% of your salary

• 25 days holiday + holiday buy scheme 

• KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools 

What will you be doing?  

Cross-Functional Collaboration

• Act as a key interface between the KP IT team and other departments across the business, ensuring strong communication and alignment on application-related matters.

• Collaborate with internal stakeholders to understand business objectives and translate them into clear, well-documented system requirements.

Application Support

• Provide day-to-day support to KP users across various functional areas, including Financials (GL, AP, AR, FA), Sales Order Processing, Manufacturing, and Reporting.

• Manage application issues from identification through to resolution, working closely with IT support teams, third-party partners, and business users as needed.

Systems Integration and Interface Management

• Oversee integrations and interfaces between JD Edwards (JDE) and other key business systems such as warehouse management, HR/payroll, EDI, and manufacturing planning/scheduling platforms.

• Monitor and maintain the reliability of interfaces, proactively addressing and resolving any issues.

Project Delivery and Change Management

• Lead and deliver small-scale IT projects and application changes, ensuring solutions meet business requirements.

• Manage multiple projects concurrently, maintaining a strong focus on quality, timelines, and stakeholder engagement.

• Navigate ambiguity and change with confidence, influencing others to ensure timely and within-budget delivery.

Data Integrity and Technical Oversight

• Review and approve SQL data corrections where appropriate, ensuring data integrity and adherence to governance standards.

Who are we?   

Glad you asked! We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies. 

Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you – we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together. 

Diversity isn't just a buzzword for us.  We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout. 

We’d love to hear from you if you can demonstrate the following knowledge, skills and experience:  

• A solid understanding of JD Edwards (JDE) applications, ideally EnterpriseOne 9.2, with the ability to apply this knowledge across finance, sales, and manufacturing functions.

• Strong analytical, problem-solving, and communication skills that enable you to work effectively with both technical and non-technical colleagues, supporting the team’s success.

• Experience supporting end-to-end business processes, with transferable expertise from FMCG or other fast-paced, complex environments.

• Confidence in reviewing and correcting SQL scripts, alongside experience in collaborative, multi-cultural, and geographically diverse team environments — but we’d still love to hear from you if you don’t meet every requirement.

• Alignment with KP’s values through teamwork, integrity, a focus on continuous improvement, and the ability to build positive relationships across the business.

#LI-SC1 #LI-Hybrid