524 Fmcg jobs in the United Kingdom
Head of Customer Success & Support
Posted today
Job Viewed
Job Descriptions
Overview
DESCRIPTION: Valsoft is looking for a Head of Customer Success & Support to join our growing global team in the UK.
ABOUT VALSOFT CORP.: Established in Canada in 2015, Valsoft has grown to a global portfolio of 118+ companies, acquiring and developing vertical market software companies, enabling each business to deliver the best mission-critical solutions for customers in their respective industries. A key tenet of Valsoft’s philosophy is to invest in well-established businesses and foster an entrepreneurial environment that molds companies into leaders in their respective industries. Valsoft looks to buy, hold and create value through long-term partnerships with existing management.
INVESTMENT APPROACH: Unlike private equity and venture capital firms, we are Entrepreneurs who Buy , Enhance and Grow Software Businesses. That’s right; we don’t sell businesses. We form a strategic alliance with existing management teams. We recognize the dedication and perseverance required to create a firm and place a premium on customers’ and workers’ well-being over short-term goals.
CULTURE: Valsoft is more than just a place to work; we’re a team. We mean it when we say people are our greatest assets, so investing in them is our number one priority. We create an environment where our employees feel first-day-on-the-job excitement, day after day, creating a culture of high performers and collaboration. We celebrate our milestones, and we’re proud of them. We Dream Big, Stay Humble and Stay Hungry.
Position descriptionAs the Head of Customer Success & Support, you will be responsible for building, scaling, and leading our Customer Success Managers team and Service Desk team. You will ensure customers realize maximum value from our product, renew at high rates, expand usage, and receive rapid, high-quality support whenever they need it.
In addition to your core responsibilities, you will also contribute to customer engagement initiatives such as webinars, newsletters, and social media communications. This role requires a blend of strategic leadership, operational excellence, and a customer-centric mindset. You’ll report directly to the Managing Director and sit on the leadership team.
Key responsibilities- Lead, mentor, and scale the Customer Success and Support teams.
- Define the strategy, metrics, and processes to drive retention, expansion, and customer satisfaction.
- Partner with Product and Sales leadership to bring the voice of the customer into the business.
- Oversee onboarding, adoption, and health tracking of customers, and flag renewal or churn risk.
- Build playbooks for renewals, expansions, and proactive engagement.
- Ensure CSMs act as trusted advisors, driving measurable business outcomes for clients.
- Support proactive engagement campaigns, including regular check-ins and status updates.
- Identify potential product add-ons or service upgrades within your portfolio.
- Ensure a high-quality, responsive support function with clear SLAs.
- Implement processes and tooling for ticket management, escalation, and resolution.
- Drive a culture of continuous improvement and knowledge sharing.
- With the support of an external agency, plan and coordinate customer-facing webinars, including scheduling, promotion, and follow-up communication.
- Draft and distribute regular newsletters with product updates, tips, and success stories.
- Maintain social media presence, sharing relevant updates and customer-centric content.
- Own KPIs including: Net Revenue Retention (NRR), Gross Retention, NPS, first response time, and resolution time.
- Provide regular reporting to the leadership team.
- 5–6+ years’ experience in Customer Success, Support, or Customer Experience leadership within a B2B SaaS environment.
- Proven track record of leading teams that deliver measurable improvements in retention and satisfaction.
- Strong operational mindset, comfortable building processes, playbooks, and scalable systems.
- Excellent communicator, with the ability to influence cross-functional leaders and engage at C-level with customers.
- Data-driven with a focus on outcomes, not just activity.
- You thrive in high-growth, scaling environments.
- Ready to join a collaborative and innovative team where you can make an immediate impact?
Brand Manager
Posted today
Job Viewed
Job Descriptions
Brand Manager – Specialist Pharmaceutical Portfolio – Hybrid (UK) – c£Competitive + Bonus + Benefits
This is a fantastic opportunity for an experienced Brand Manager to join our client, taking responsibility for developing and delivering innovative brand strategies across a specialist therapy area portfolio, including ophthalmology.
Company Overview
Our client is an international, privately-owned pharmaceutical company specialising in niche hospital and orphan products. With expertise across Rheumatology, Women’s Health, Ophthalmology and Critical Care, they focus on bringing innovative solutions to areas of unmet medical need. Their culture is entrepreneurial, supportive, and growth-oriented, offering excellent opportunities for professional development.
- Supportive and collaborative team environment
- Specialist product portfolio with strong growth potential
- Exciting opportunity to shape brand strategy and execution
- Ongoing training and career progression
Role Overview
The Brand Manager will be responsible for developing, implementing, and evaluating brand strategies and marketing campaigns in line with business objectives. Working closely with Business Unit Leads, the successful candidate will take ownership of brand planning, tactical execution, digital content, and compliance across key therapy areas, including ophthalmology.
Key Responsibilities
- Adapt brand strategy and create tactical marketing plans to deliver sales targets
- Develop customer and patient journeys to support omnichannel strategies
- Lead the production, implementation, and tracking of product-specific marketing campaigns within budget and timelines
- Manage new and existing promotional materials, ensuring compliance through Veeva PromoMats
- Collaborate with cross-functional teams to deliver sales analysis, forecasting, and commercial insights
- Support digital communication channels including corporate websites and LinkedIn
- Drive innovation through continuous learning and alignment with emerging trends and technology
- Provide logistical support to the sales team for meetings, congresses, and customer interactions
Candidate Profile
The ideal candidate will be a results-driven pharmaceutical marketing professional with proven experience in brand management within the UK market.
- Degree or equivalent professional qualification
- Minimum 3 years’ UK pharmaceutical brand management experience
- Strong track record in brand planning, strategy execution, and campaign delivery
- Digital marketing experience (Veeva Approved Email desirable)
- Excellent analytical, communication, and project management skills
- Good knowledge of the ABPI Code of Practice and Veeva PromoMats
- Experience within ophthalmology or specialist therapy areas (preferred)
- Team player with proactive approach, flexibility, and ability to manage multiple priorities
How to Apply
If you’re excited about shaping brand strategies in specialist therapy areas and want to make a genuine impact, we’d love to hear from you! Please apply now via the website or contact Alice Smith for more information.
Customer Support Representative (Agricultural Machinery)
Posted 15 days ago
Job Viewed
Job Descriptions
Are you passionate about agriculture and great with people?
We're looking for a motivated Customer Support Representative to build strong relationships with farmers across Lancashire and the North West.
You'll be the go-to expert for aftersales support - from machinery advice to parts, service, and operator training, helping customers get the very best from their equipment. The role will include the ability to sell both spare parts and services, and support with decisions made around machinery.
What we're looking for:
- Strong customer service and communication skills
- Multi-tasking effectively is a must
- Staying organised and able to operate efficiently during busier periods and with heavy workloads.
- Agricultural experience (potato industry knowledge a plus)
- Proactive, organised, and willing to go the extra mile
- Full UK driving licence
What's on offer:
- Excellent package with bonus scheme
- Company vehicle & phone
- Health & wellbeing benefits
- Ongoing training & career progression
If you're ready to grow with a dynamic, family-run business, apply below or get in touch with me, Hannah, on or email me
Senior Director Product Management Consumer Products - London
Posted today
Job Viewed
Job Descriptions
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.
As a Director, Product Management Consumer Products at Publicis Sapient, you will act as
your clients’ trusted advisor in leading the overall business solution, vision, strategy, roadmap,
and prioritization for a specific digital product, or products, within an engagement. You will
collaborate with clients within the Consumer Products industry undertaking major Digital
Business Transformation (DBT) engagements to understand their business, end-customer needs,
and then constantly deliver value with fast increment cycles.
Your Impact:
• Partner with client(s), strategists, experience leads, and enterprise architects, to
frame business goals and value streams from which we can shape solution
propositions that provide transformative business outcomes and customer experience
• Develop large solution vision that aligns with the product vision, strategy, and industry
compliance, by keeping the customer at the center of everything we do while using design
thinking tools
• Represent the client while facilitating solution workshops with cross functional leaders
where you identify new solutions, organization business needs, and solution options
• Develop solution hypotheses iteratively based on user research, and industry and market
trend analysis
• Translate solution vision into a product vision/roadmap containing well-defined,
prioritized features that will realize the solution and value
• Validate and present the business case to the C – level executives and lead business
reviews to ensure the team prioritizes the right features
• Serve as a voice of the customer among the cross-functional team, always understanding
and representing the customer needs
• Establish objective goals for the product with success and acceptance criteria using
meaningful metrics, KPIs, and quantifiable business outcomes
• Masterfully apply Lean Agile practices and frameworks
• Collaborate with product managers, other solution managers, and cross-functional
capability managers to ensure all product teams, to ensure alignment towards the same
program increment (PI) objectives
• Collaborate with enterprise architects to envision and prioritize capability enablers
• Represent industry best practice and market trends to assist the client in maintaining
competitive advantage
• Build and maintain a trusting relationship with the client, teams, and vendors; develop
influence without authority
• Inspire, lead, and mentor, a high-performing team of Product Analysts to continually
facilitate improvements in developing and enhancing best-in-class digital products and
services
Extensive experience and profound knowledge in the B2C and B2B consumer goods
environment, from a comparable position in a consulting firm or in in-house teams of leading
consumer goods manufacturers
• Deeply rooted in Agile, Lean, and continuous delivery principles that maximize flow of
value with a passion to extend this understanding throughout the organization
• Demonstrated success creating large solutions, digital products vision, strategy, experience,
and services - from capability identification, ideation to launch, including engineering and
operational quality
• Experience working with a multi-disciplinary team on customer-focused products and
services.
• Proven ability in collaborating and leading Program Increment (PI) cycles
• Proven ability to prioritize multiple demands and obtain buy-in from stakeholders
• Practice in workshop facilitation to cultivate ideation
• Ability to define financials, ROI, KPIs, and forecasts, with success leveraging data to make
decisions about product feature increments
• Proven track record of working with senior client stakeholder and diverse teams as a
servant leader and steward of economic and customer value
• Mastery in leading change and inspire others to change behaviors
• Influencer in continuous learning and innovation
Set Yourself Apart With:
• Deep knowledge of the key success factors, latest trends, and business models in the B2C
and B2B consumer goods industry.
• Relevant product, program management, or Scrum certifications such as SAFe, PMP, or
IPMA
A Tip from the Hiring Manager
A successful Director, Product Management at Publicis Sapient combines leadership skills,
rooted in customer centricity, with tactical product management skills to drive the client and
team in releasing parallel multiple program increments every 10-12 weeks (or applicable
frequency at client's organization)
Collections & Customer Support Advisor - Swindon, Wiltshire
Posted today
Job Viewed
Job Descriptions
Do you thrive on delivering exceptional customer service and helping people navigate difficult situations? Are you at your best in a supportive environment where empathy, problem-solving, and relationship-building are key? If so, we want to hear from you!
We’re looking for compassionate and committed individuals to join us as Collections & Customer Support Advisors . In this role, you'll engage directly with customers, offering support, practical solutions, and guidance to help them manage their accounts while working towards fair and positive outcomes for everyone involved.
This isn’t your typical collection's role. It’s a chance to make a real impact by supporting customers, building meaningful connections, and being a trusted voice during challenging times.
What you’ll be doing as a Collections & Customer Support Advisor
As a valued member of our friendly and professional team, you'll engage with customers to understand their unique situations, offer reassurance, and collaborate on solutions that support both their needs and the business.
The key responsibilities are:
- Engage with customers: communicate via phone, email, and letter to provide support and address
Assistant Manager - Popular QSR Brand
Posted 7 days ago
Job Viewed
Job Descriptions
Assistant Manager – Liverpool
Salary: Up to £35,000 + Bonus
An exciting and fast-growing food concept is looking for an experienced and driven Assistant Manager to join their Liverpool location. This is a fantastic opportunity to join a business on the brink of major expansion over the coming months, with big plans and plenty of opportunity for progression.
Known for putting a fresh twist on a much-.
ADZN1_UKCT
General Manager - Brand New QSR Launch
Posted 6 days ago
Job Viewed
Job Descriptions
General Manager – Brand New QSR Launch
£45,000 + bonuses
Central London
This isn't another management role. This is the start of something much bigger.
We're bringing a fresh, disruptive food concept to London the first of many across the UK and we need someone bold enough to take the reins. The first site sets the tone for everything that follows. The pressure's real, the spotlight's on, and the re.
ADZN1_UKCT
Be The First To Know
About The Latest Fmcg Jobs in United Kingdom!
Kitchen Manager La Familia (NEW Brand)
Posted 16 days ago
Job Viewed
Job Descriptions
Kitchen Manager La Familia
La Familia Sohos Coolest Taqueria & Speakeasy
La Familia is where Soho comes to eat, drink, and let loose. Upstairs, we serve up a rustic, fast-casual taqueria experience a small but mighty menu of tacos, quesadillas, elotes, and fresh chips & guac. Drinks are all about authentic Mexican flavours from Mexican Coke and Jarritos to freshly made aguas frescas and laid-bac.
ADZN1_UKCT
Deputy General Manager La Familia (New Brand)
Posted 16 days ago
Job Viewed
Job Descriptions
Deputy General Manager La Familia
La Familia Sohos Coolest Taqueria & Speakeasy
La Familia is where Soho comes to eat, drink, and let loose. Upstairs, we serve up a rustic, fast-casual taqueria experience a small but mighty menu of tacos, quesadillas, elotes, and fresh chips & guac. Drinks are all about authentic Mexican flavours from Mexican Coke and Jarritos to freshly made aguas frescas and l.
ADZN1_UKCT
Brand and Product Manager
Posted today
Job Viewed
Job Descriptions
About us:
The KOKI Group is a globally recognised manufacturer of professional-grade power tools including the trusted brands Metabo and HiKOKI . Built for performance, durability, and innovation, our tools are relied upon by tradespeople around the world. We’re now seeking a charismatic, hands-on Brand and Product Manager to bring our products to life.
Role overview:
Drive two world-class brands. Lead global innovation. Power professional performance.
As the Brand & Product Manager for HiKOKI and Metabo , you’ll play a pivotal role in shaping the strategy, positioning, and success of two powerhouse brands within the KOKI Group portfolio. Together, these brands define excellence in the global power tool market — combining Japanese innovation and German engineering precision to deliver unmatched performance, durability, and trust.
In this exciting, high-impact role, you’ll drive product and brand strategy across multiple categories, you’ll collaborate with global teams — from R&D and engineering to marketing and sales — to ensure every launch strengthens both brands’ distinct identities while accelerating shared growth for the business.
This is your opportunity to shape the future of two legendary names in power tools — HiKOKI , the intelligent force in high-performance innovation, and Metabo , the professional standard in endurance and precision.
In this key role, you’ll be responsible for the development and maintenance of the machine and accessory portfolio and will oversee the marketing functions for the brands in the UK and ROI.
Key Responsibilities:
- Create end-to-end brand and product strategies for HiKOKI and Metabo across key product lines for the UK and Irish markets.
- Building up and maintaining a profitable product range for the UK market
- Competitor and market analysis, market trends and tracking
- Sales and Spend Budget planning
- Develop go-to-market plans and brand campaigns that celebrate each brand’s heritage and performance-driven DNA.
- Manage product lifecycle performance, pricing, and positioning to maximize profitability and market impact.
- Responsible for product launch and sales campaigns, sell in offers and promotional activity
- Collaborate with cross-functional and regional teams to harmonize strategic direction while celebrating brand individuality
- Responsible for the content plan and brand image/voice for all social media platforms, management, and guidance of external marketing agency
- Preferred knowledge of CRM systems to build B2B and B2C marketing campaigns
- Trade show / exhibition support
What You’ll Do
- Create end-to-end brand and product strategies for HiKOKI and Metabo across key product lines for the UK and Irish markets.
- Translate customer insights, market data, and competitive intelligence into actionable innovation roadmaps.
- Partner with R&D and engineering teams to bring groundbreaking power tools and accessories to life.
- Develop go-to-market plans and brand campaigns that celebrate each brand’s heritage and performance-driven DNA.
- Manage product lifecycle performance, pricing, and positioning to maximize profitability and market impact.
- Ensure brand consistency and storytelling excellence across digital, retail, and trade channels.
- Collaborate with cross-functional and regional teams to harmonize strategic direction while respecting brand individuality.
Who You Are
- A strategic and creative thinker who thrives at the intersection of brand building, product innovation, and commercial impact .
- Passionate about technology, engineering excellence, and professional tools that empower real-world performance.
- Analytical and insight-driven, with strong project management and communication skills.
- Confident navigating complex global organizations and balancing multiple brand identities.
- Motivated by challenge, innovation, and the pursuit of perfection — the same qualities that define both HiKOKI and Metabo.
Why Join Us
At KOKI Group UK , you’ll help write the next chapter of two iconic brands that are shaping the future of power tools. Together, we’re redefining performance through innovation, craftsmanship, and global collaboration — giving professionals everywhere the power to build, create, and achieve more.
Join us and be part of a team that’s engineering excellence, powering progress, and inspiring professionals across the UK and Ireland.
Benefits:
- Competitive Salary
- Annual KPI bonus scheme (up to £4,000).
- Life insurance (4 x salary).
- Friends and Family discount scheme.
- Company pension scheme.