152 Fmcg jobs in the United Kingdom

3-month temporary administration role based in South Manchester, immediate starting

Your new company

This organisation based in South Manchester is seeking a customer support administrator to join their team. This role is ideal for someone who is in-between roles or looking for a role where they can learn and develop.

Your new role

You will be responsible for supporting a backlog of admin, providing administration support and uploading information from customer applications to the system. You will be accurately entering data onto the in-house system and updating customer information. You will be ensuring the customer information provided is correct and responding to customers.

What you'll need to succeed

Your previous experience in administration and data entry will help you succeed in this role. This role is ideal for someone who is looking to develop their career and experience within administration. You are organised, have excellent attention to detail, have great communication skills and can work well both independently and in a team. You will also be able to get to the site in South Manchester and are available immediately.

What you'll get in return

You will receive an excellent rate of £13 per hour. You will be working for a large, well-known organisation with a lot of opportunity for development and even to apply for permanent roles.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Overview

Element is hiring a Lead Development Associate to join our team for Maternity cover in Edinburgh to maximize sales opportunities by creating a world-class first impression for customers who contact Element through sales inquiry website forms and telephone numbers.

As the first point of contact for global customers, the Lead Development Associate plays a vital role in the Element sales process. The position consists of multiple responsibilities which help deliver a high customer experience. This includes professionally answering incoming calls and emails from internal and external customers, asking sales-minded questions to pre-qualify incoming requests, posing technical questions to further clarify customer requirements, and efficiently assigning incoming leads to the Element location most capable of providing services.

This position is hybrid: 3 days in our Edinburgh office. This is a Monday-Friday full time role. This is a Fixed term contract for 9 months

Responsibilities

Customer Focus

• Achieve goals by utilizing Element's webforms/phone call/email handling processes to effectively respond to incoming callers / web enquiries
• Ask inquisitive questions and gather relevant technical detail on each request to assign to the most appropriate location, and better inform the sales team when handing over the lead
• Perform to KPIs: speed of response (time to contact/time to assign), accuracy of data entry in DCRM, assigning to the right laboratory, qualification rate and leads won (£)
• Utilize processes, tools (including the digital capabilities matrix), and knowledge to properly assign requests to the most appropriate laboratories/sales team in a prompt manner
• Develop and maintain ongoing relationships with sales and operational colleagues
• Complete customer follow-up emails and phone calls as required each day
• Act as a resource in routing customer questions / issues and follow up to ensure customer satisfaction
• Actively utilize Dynamics CRM to accurately record lead information, activities, contact details, and updates

Ongoing Development

• Build and maintain a solid and current knowledge of Element's service offerings
• Keep up to date with latest developments in Element's service portfolio and accreditations, increased scope, and changes to laboratories including acquisitions
• Participate in training/coaching opportunities

Skills / Qualifications

• At least 1 year of sales, marketing, or customer service experience, or equivalent combination of education and experience
• Ability to read and interpret documents such as customer quotes/contracts, marketing materials, and customer testing specifications
• Ability to understand practical customer problems and interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
• Well-developed written and verbal communication skills in a professional style
• Strong interpersonal skills that foster open upward and downward communication built on mutual respect
• Ability to interface with customers and determine their requirements
  Experience working with a CRM - Microsoft D365 is a huge plus
• Must be able to go into the Edinburgh location 3 day a week

#LI-JM2

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 7,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

This job is now CLOSED - for similar roles please check the Packaging function.

A varied and autonomous Packaging Development role with a leading UK FMCG business.

Opportunity to take ownership of the packaging agenda at a successful manufacturing site for a much-loved UK brand.

As Packaging Technologist, you'll work cross-functionally across the business, building positive relationships to ensure projects are delivered successfully.

There's lots to get stuck into - a key project will be working on new recyclable materials for the brand. It's a broad role, covering everything packaging related at site - innovation, quality improvement and cost-optimisation projects, factory trials and supplier management.

Whilst you'll be the Packaging champion at site, you'll be supported by the wider packaging team across the group and be involved in group-wide projects.

You'll need a background in FMCG packaging within a manufacturing environment, ideally with a packaging related qualification. Most important is having the ability to build positive working relationships with stakeholders across the business and suppliers. Being engaging, influential and collaborative to deliver the packaging strategy.

The practical bits.

This is a site-based role working Mon-Fri days. The benefits package includes bonus, private healthcare and enhanced pension scheme.
It's a permanent role which requires the permanent right to work in the UK.

If the role appeals and you'd like to know more, do get in touch, with Rachel, for further details. Or simply click apply to send over your CV.

REF. RLP47852

ONE LUXE ASSISTANT STORE MANAGER

L'Oréal Group, the world's leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L'Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L'Oréal, you'll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what's possible. Are you ready to make an impact and be part of the journey?

L'Oréal is looking for a One Luxe Store Manager. You will lead and develop your store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high-performance and service-driven culture. You will closely monitor the store's performance and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of L'Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.

Key Responsibilities:

Lead a World Class Customer Experience

• Deliver a world class Luxury Service Experience: Ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
• Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs, as well as services across our categories & beauty tech offerings.
• Foster Omni Experiences: through your team Inform new and existing customers about upcoming in-store events, promotions, and brand activations & passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.

Driving Retail Performance

• Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass the stores retail targets and KPIs, driving long-term growth and profitability. Proactively identify risks and opportunities to maximize results and ensure sustainable success.
• Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L'Oréal Luxe brands to achieve greater growth for your store portfolio.
• Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximize impact.
• Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.

People Management and Development

• Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high-performing team.
• Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them in the L'Oréal Luxe brand portfolio and sets them up for success. Drive continuous development to enhance individual performance and maximize team effectiveness.
• Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
• Performance Management: Actively track team performance, identify underperformance, and implement effective strategies to address and improve results.
• Employee Relations: Address and resolve HR issues within the team, ensuring a positive and productive work environment.

Operational Excellence

• Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented & embody the Luxury retail environment. Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
• Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).

Stock & Operations: Ensure adequate stock levels are maintained & good level of stock in trade of top performing SKU, as well as tester & PLV management

DELIVERABLES/OUTCOMES:

• Achievement of Retail Targets
• Exceptional consumer experience
• Engaged High performance Team
• Development of Team

KEY SKILLS:

• Retail Acumen

• People Management
• Stakeholder Management
• Coaching
• Operational Skills & Management

KEY STAKEHOLDERS:

• Retail Area Manager
• Education/Training
• Store/Department Manager
• BA Experience

Benefits and Rewards - Be Rewarded, Be Valued, Be L'Oréal

Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:

• Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
• Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
• Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
• Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
• Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
• Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives. #Beautythatmovestheworld

At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.

Detailed job description and main responsibilities

The role will require you to be able to:
• Manage and respond to customer enquiries to the NOE CPC Customer Support Desk, providing advice, guidance and an excellent customer experience.
• Provide a range of procurement support to the NOE CPC Category Teams and the Procurement Support Officers including administration of some tender activities, running further competitions for customers under supervision and supporting the launch of new frameworks.
• Support our Category Teams with the administration of supplier records, arranging supplier and other stakeholder meetings and taking minutes and actions as required.
• Be able to manage your own workload in a proactive and professional manner and be able to deliver consistently to agreed deadlines and standards.
• Be proficient in the use of excel to support Category Teams in some data analysis.
• Build excellent working relationships with peers, colleagues, customers, suppliers and other external stakeholders.

At NOECPC we provide a range of personal and professional development opportunities to help you thrive. This includes the opportunity to progress in your public sector procurement career. The team is supportive of your goals and will recognise and reward individuals who achieve the responsibilities of this role.
For a further discussion regarding this role, please contact Jon Hall on 0114 212 2120 or via

Further information on the NOE CPC can be found here:
Person specification

Qualifications

Essential criteria

• An equivalent combination of education and experience, such as an NVQ Level 3 or 4 in a related field plus demonstrable experience in Customer Service.

Skills

Essential criteria

• Evidence of administrative skills and experience
• Evidence of strong customer service skills and experience of handling multi-channel workstreams (email and phone)
• Able to demonstrate strong organisational skills and management of own workload and time management

Experience

Essential criteria

• Experience using relevant procurement and customer service systems and be proficient in Microsoft Excel for data analysis and reporting.

Applications are welcomed from candidates who wish to apply for a position based on a smarter (Hybrid) or flexible working arrangement. Where candidates are successful at interview, flexible working arrangement requests will be taken into consideration and may be accommodated where the needs of the service allow.

Fixed Term Contracts for existing NHS Employees - temporary contracts for employees of LYPFT, or colleagues joining from another NHS Trust, will be offered on a secondment basis wherever possible. In the event this is not possible, an FTC would be issued and this would require a break in service of two weeks.

The purpose of a temporary is role could be for maternity cover, temporary funding or some other reason. At the end of which the need for the temporary work will cease. Temporary roles can stop, be extended and/or made permanent at any point during the period of work. Should the role become permanent then the post-holder will be informed of the process to be followed to convert the position to a permanent one.

All new employees are required to subscribe to the DBS Update Service.

Patient Safety is a priority at LYPFT with a focus on system-based improvement and creating opportunities for learning. We will ensure compassionate engagement with all those involved in an incident and all incidents are met with a proportionate response. LYPFT is committed to upholding its' statutory responsibilities in relation to safeguarding adults and children. Please refer to job description for further information.

LYPFT is a member of the Disability Confident scheme and is committed to providing a fully inclusive and accessible recruitment process.

As part of the Trust's commitment to its Gold Standard Armed Forces Covenant status, members of the Armed Forces Community are entitled to a guaranteed interview subject to meeting the role criteria.

We welcome applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health needs.

Please note that the Trust reserves the right to close the vacancy before the closing date if enough applications are received. It is in the candidate's best interest to apply as soon as possible. In submitting an application form, you authorise Leeds and York Partnership NHS Foundation Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed to the post.

In applying for a role please ensure that you only declare qualifications that are relevant to the role itself. We reserve the right to check all declared qualifications on an application form, whether they are directly relevant to the role or not.

Please note: The Trust does not offer reimbursement of interview expenses.

Employer certification / accreditation badges

Documents to download

• Job Description (PDF, 504.3KB)
• Person Specification (PDF, 432.6KB)
• Reasonable Adjustments (PDF, 296.4KB)
• Guide to Values Based Recruitment (PDF, 497.8KB)

ONE LUXE ASSISTANT STORE MANAGER

L'Oréal Group, the world's leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L'Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L'Oréal, you'll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what's possible. Are you ready to make an impact and be part of the journey?

L'Oréal is looking for a Luxe Assistant Store Manager. You will support leading and developing the store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing the team to drive a high-performance and service-driven culture. You will support monitoring the store's performance closely and contribute to implementing strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As one of the ambassadors of L'Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.

Key Responsibilities:

Deliver a World Class Customer Experience

• Support to Deliver a world class Luxury Service Experience: Ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
• Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs, as well as services across our categories & beauty tech offerings.
• Foster Omni Experiences: through your team Inform new and existing customers about upcoming in-store events, promotions, and brand activations & passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.

Driving Retail Performance

• Exceeding Sales Targets: Support the Store Manager to execute the retail plans to achieve and surpass the stores retail targets and KPIs, driving long-term growth and profitability. Proactively identify risks and opportunities to maximize results and ensure sustainable success.
• Creating Engaging Events: Contribute to the development and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L'Oréal Luxe brands to achieve greater growth for your store portfolio.
• Driving Innovation and New Business: Generate creative ideas and & suggest innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximize impact.
• Cultivating Client Loyalty: Build & support the team to grow & maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.

People Management and Development

• Talent Acquisition: Support the Store Manager in talent attraction & recruitment process.
• Team Onboarding and Training: Support the onboarding process for new team members, ensuring to promote teamwork & collaboration
• Performance Monitoring and Feedback: Support with regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.

Operational Excellence

• Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented & embody the Luxury retail environment. Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
• Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
• Stock & Operations: Support the store manager to ensure adequate stock levels are maintained & good level of stock in trade of top performing SKU, as well as tester & PLV management

DELIVERABLES/OUTCOMES:

• Achievement of Retail Targets
• Exceptional consumer experience
• Engaged High performance Team
• Development of Team

KEY SKILLS:

• Retail Acumen
• People Management
• Stakeholder Management
• Coaching
• Operational Skills & Management

KEY STAKEHOLDERS:

• Retail Area Manager
• Business Manager
• Education/Training
• Store/Department Manager
• BA Experience

Benefits and Rewards - Be Rewarded, Be Valued, Be L'Oréal

Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:

• Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
• Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
• Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
• Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
• Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
• Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives. #Beautythatmovestheworld

At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.

Position: Customer Support

Location: DHL CBS office Staines - Office based

Standard Operating hours : M-F 9:00am - 5:30pm

Why choose DHL Cross-Border Solutions UK?

We are proud to say that DHL Cross-Border Solutions UK has achieved Top Employer accreditation for the 3rd year running. We offer competitive pay rates and a range of benefits including discount vouchers for restaurants, cinemas and retail outlets , saving you money on your everyday essentials. Along with pension, enhanced family leave, childcare discounts, employee assistance programme and much more!

About the role:

Customer Support plays a critical part in ensuring service excellence across DHL Cross Border Solutions UK. The role is customer facing and responsible for managing claims, investigating queries ensuring adherence to service level agreements. It also supports internal operations through KPI reporting, data analysis and cross-functional collaboration to improve service and processes.

• Deliver outstanding customer support and be the first point of contact across phone, email, and other platforms, ensuring all interactions are professional and timely.

• Handle Track and Trace queries using various internal and external platform.

• Effectively resolving customer complaints and customer issues and ensuring positive customer experience.

• Manage the end to end claims processes from receipt through resolution, liaising with internal teams and customers to ensure accurate, fair outcomes.

• Generate accurate and timely daily, weekly, and monthly KPI reports for internal and external stakeholders.

• Perform data collection, validation, and analysis to identify trends and support continuous improvement efforts.

• Maintain and update Excel-based reports, dashboards, and trackers as needed.

• Collaborate with internal departments (e.g., operations, logistics, finance, IT, billing support) to resolve customer issues and improve workflows.

• Ensure full adherence to SLAs, standard operating procedures (SOPs), and compliance requirements.

• Participate in cross-training within the team and engage with other departments to extend knowledge and support business flexibility.

• Perform general administrative tasks such as routine data entry, document management, and updating operational manuals

The ideal candidate will have:

• Experience using Salesforce or a similar CRM platform.

• Strong customer service skills - Able to communicate effectively both verbally and in writing, with a professional and approachable manner.

• Excellent time management - Able to prioritise tasks independently and manage workload effectively under pressure.

• High attention to detail - Delivers accurate work even when working to tight deadlines.

• Microsoft Office expertise - Proficient in Outlook and working knowledge of PowerPoint and Word.

• Ability to multitask efficiently in a fast-paced environment.

• Advanced Excel proficiency - Confident using spreadsheets, including formulas, data analysis, and reporting tools.

• Professional communication - Comfortable dealing with internal and external stakeholders, including in challenging or high-pressure situations.

• Team-oriented mindset - Works well within a support team and can also take ownership of individual responsibilities with minimal or no supervision.

• Previous customer service experience - Background in a call centre or customer-facing role is advantageous.

What about career development?

We take every employee's career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone's voice is heard, so you can shape your future career path at DHL Cross Border Solutions.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV

Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We're committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.

Position: Customer Support

Location: DHL CBS office Staines - Office based

Standard Operating hours : M-F 9:00am - 5:30pm

Why choose DHL Cross-Border Solutions UK?

We are proud to say that DHL Cross-Border Solutions UK has achieved Top Employer accreditation for the 3rd year running. We offer competitive pay rates and a range of benefits including discount vouchers for restaurants, cinemas and retail outlets , saving you money on your everyday essentials. Along with pension, enhanced family leave, childcare discounts, employee assistance programme and much more!

About the role:

Customer Support plays a critical part in ensuring service excellence across DHL Cross Border Solutions UK. The role is customer facing and responsible for managing claims, investigating queries ensuring adherence to service level agreements. It also supports internal operations through KPI reporting, data analysis and cross-functional collaboration to improve service and processes.

• Deliver outstanding customer support and be the first point of contact across phone, email, and other platforms, ensuring all interactions are professional and timely.

• Handle Track and Trace queries using various internal and external platform.

• Effectively resolving customer complaints and customer issues and ensuring positive customer experience.

• Manage the end to end claims processes from receipt through resolution, liaising with internal teams and customers to ensure accurate, fair outcomes.

• Generate accurate and timely daily, weekly, and monthly KPI reports for internal and external stakeholders.

• Perform data collection, validation, and analysis to identify trends and support continuous improvement efforts.

• Maintain and update Excel-based reports, dashboards, and trackers as needed.

• Collaborate with internal departments (e.g., operations, logistics, finance, IT, billing support) to resolve customer issues and improve workflows.

• Ensure full adherence to SLAs, standard operating procedures (SOPs), and compliance requirements.

• Participate in cross-training within the team and engage with other departments to extend knowledge and support business flexibility.

• Perform general administrative tasks such as routine data entry, document management, and updating operational manuals

The ideal candidate will have:

• Experience using Salesforce or a similar CRM platform.

• Strong customer service skills - Able to communicate effectively both verbally and in writing, with a professional and approachable manner.

• Excellent time management - Able to prioritise tasks independently and manage workload effectively under pressure.

• High attention to detail - Delivers accurate work even when working to tight deadlines.

• Microsoft Office expertise - Proficient in Outlook and working knowledge of PowerPoint and Word.

• Ability to multitask efficiently in a fast-paced environment.

• Advanced Excel proficiency - Confident using spreadsheets, including formulas, data analysis, and reporting tools.

• Professional communication - Comfortable dealing with internal and external stakeholders, including in challenging or high-pressure situations.

• Team-oriented mindset - Works well within a support team and can also take ownership of individual responsibilities with minimal or no supervision.

• Previous customer service experience - Background in a call centre or customer-facing role is advantageous.

What about career development?

We take every employee's career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone's voice is heard, so you can shape your future career path at DHL Cross Border Solutions.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV

Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We're committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.

Job summary

North of England Commercial Procurement Collaborative (NOE CPC) is based in Sheffield and hosted by Leeds and York Partnership NHS Foundation Trust (LYPFT). Our aim is to deliver best value procurement outcomes for the NHS through collaborative working. NOE CPC brings together a wealth of experience, understanding and knowledge, and is one of the leading players in collaborative procurement within the NHS in England.An exciting opportunity has arisen for the position of Customer Support and Assistant Buyer within our Procurement Operations Team. This is an important role with the NOE CPC, helping to manage and respond to customer enquiries via our Support Desk system as well as providing essential procurement and administrative support to our specialist category procurement teams.

Main duties of the job

This role has an important focus on both assisting in managing and responding to customer enquiries that come into the NOE CPC Procurement Support Desk and providing administrative and procurement support to the NOE CPC Procurement Category Teams.

The successful candidate will be and have the skills to be:- Professional- Highly motivated- Enthusiastic- Have a desire to make a positive difference in the NHS.- Strong communication skills- Customer service skills- Basic understanding of public procurement practices- Strong administrative skills- Ability to handle multi- channel enquiries (email and phone)

About us

The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.

There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.

We also have an incredible bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank.

Applicants should be aware that any individual requiring a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only (this does not include Healthcare Support Workers) . This is an essential requirement, and the Trust is unable to offer you a role if you do not meet Trust requirements for sponsorship and Home Office requirements for a visa.

Job description

Job responsibilities

The role will require you to be able to: Manage and respond to customer enquiries to the NOE CPC Customer Support Desk, providing advice, guidance and an excellent customer experience. Provide a range of procurement support to the NOE CPC Category Teams and the Procurement Support Officers including administration of some tender activities, running further competitions for customers under supervision and supporting the launch of new frameworks. Support our Category Teams with the administration of supplier records, arranging supplier and other stakeholder meetings and taking minutes and actions as required. Be able to manage your own workload in a proactive and professional manner and be able to deliver consistently to agreed deadlines and standards. Be proficient in the use of excel to support Category Teams in some data analysis. Build excellent working relationships with peers, colleagues, customers, suppliers and other external stakeholders.At NOECPC we provide a range of personal and professional development opportunities to help you thrive. This includes the opportunity to progress in your public sector procurement career. The team is supportive of your goals and will recognise and reward individuals who achieve the responsibilities of this role.For a further discussion regarding this role, please contact Jon Hall on 0114 212 2120 or via

Further information on the NOE CPC can be found here: description
Job responsibilities

The role will require you to be able to: Manage and respond to customer enquiries to the NOE CPC Customer Support Desk, providing advice, guidance and an excellent customer experience. Provide a range of procurement support to the NOE CPC Category Teams and the Procurement Support Officers including administration of some tender activities, running further competitions for customers under supervision and supporting the launch of new frameworks. Support our Category Teams with the administration of supplier records, arranging supplier and other stakeholder meetings and taking minutes and actions as required. Be able to manage your own workload in a proactive and professional manner and be able to deliver consistently to agreed deadlines and standards. Be proficient in the use of excel to support Category Teams in some data analysis. Build excellent working relationships with peers, colleagues, customers, suppliers and other external stakeholders.At NOECPC we provide a range of personal and professional development opportunities to help you thrive. This includes the opportunity to progress in your public sector procurement career. The team is supportive of your goals and will recognise and reward individuals who achieve the responsibilities of this role.For a further discussion regarding this role, please contact Jon Hall on 0114 212 2120 or via

Further information on the NOE CPC can be found here: Specification

Qualifications

Essential

• An equivalent combination of education and experience, such as an NVQ Level 3 or 4 in a related field plus demonstrable experience in Customer Service.

Skills

Essential

• Evidence of administrative skills and experience
• Evidence of strong customer service skills and experience of handling multi-channel workstreams (email and phone)
• Able to demonstrate strong organisational skills and management of own workload and time management

Experience

Essential

• Experience using relevant procurement and customer service systems and be proficient in Microsoft Excel for data analysis and reporting.

Person Specification
Qualifications

Essential

• An equivalent combination of education and experience, such as an NVQ Level 3 or 4 in a related field plus demonstrable experience in Customer Service.

Skills

Essential

• Evidence of administrative skills and experience
• Evidence of strong customer service skills and experience of handling multi-channel workstreams (email and phone)
• Able to demonstrate strong organisational skills and management of own workload and time management

Experience

Essential

• Experience using relevant procurement and customer service systems and be proficient in Microsoft Excel for data analysis and reporting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds and York Partnership NHS Foundation Trust
Address

Don Valley House

Sheffield

S4 7UQ

Employer's website