237 Purchasing jobs in the United Kingdom
Strategic customer success manager (UK)
Posted 20 days ago
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Great writing, for everyone. It's our vision for WRITER, and our customers' vision for their teams. We're looking for an Strategic customer success manager whose top priority is helping our Fortune 50-100 customers succeed with WRITER. Our Product is adopted across an organization, so we need someone who's comfortable in a complex customer relationship environment navigating many relationships, project managing deliverables and driving value across their business.
As our Strategic customer success manager, you'll be on the ground-floor helping us build processes for onboarding, adoption, and retention. Our NRR is +130%, and GRR is +95%, so you'll be starting from a great foundation.
You'll be reporting to the Director of customer success and be working very closely with our other customer success managers in building a world class CS org.
Your responsibilities
- Act as the single point-person for customers; creating, owning and driving their overall success plan
- Develop expertise as an advisor of best practices in developing on brand content at scale
- Meticulously project manage programs that will help customers drive adoption, business value and renew usage of WRITER
- Own the full customer renewal process, including forecasting, negotiating, and proposal creating.
- Be accountable to gross and net dollar retention rate targets for your customers
- Work collaboratively with Sales and introduce opportunities for revenue growth, cross-sell and upsell
- Develop new and existing relationships across your customers to ensure we've strengthened our partnership and created new advocates across the customer's organization
- Produce and then "processify" decks, Looms, and emails that help your customers onboard, adopt, and renew usage of WRITER at scale
- Collect and share insights that help Product identify both scalable and unscalable ways to educate and activate the user base on the product
- Analyze product usage data to provide deeper insights to customer champions, and smarter understanding of customer adoption and value opportunities
Is this you?
- 7+ years in a CSM role focused on Fortune 50-100 accounts
- Experience delivering high-touch, white-glove service to large, key accounts
- Experience carrying and regularly exceeding a GRR and NRR target, including full ownership of the Renewal
- Experience in deepening adoption within a team as well as introducing a product across many teams in an organization
- Experience managing and building relationships across multiple stakeholder levels, including C-Level
- Experience in the art of change management. You know how to motivate, unblock and overcome barriers to large, transformational change
- An ability to make the complex simple
- Knowledge of editorial processes or working with content marketing, technical writing or UX teams a real plus
- Experience managing or owning large-scale deployments is a real plus
And:
- Proactive communication skills, both sync and async
- Intrinsically motivated: you set the highest possible bar for what you build, write, ship
- Incredibly curious and an active listener
- A great presenter
- A genuine leader
- A connection to our mission of Great writing for everyone
- A natural affinity to our values of Connect, Challenge, Own
Benefits & perks (UK full-time employees):
- Generous PTO, plus company holidays
- Comprehensive medical and dental insurance
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Competitive pension scheme and company contribution
- Annual work-life stipends for:
- Home office setup, cell phone, internet
- Wellness stipend for gym, massage/chiropractor, personal training, etc.
- Learning and development stipend
- Company-wide off-sites and team off-sites
- Competitive compensation and company stock options
Strategic Customer Success Manager
Posted 12 days ago
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Job Descriptions
ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships, and digital waiver solutions.
But here's the best part: our team. We're a group of 200+ highly passionate, enthusiastic, and down-to-earth professionals located around the world, all working together to build something truly remarkable. We're aiming high and believe the possibilities are endless. As we continue to grow globally, we're excited to write our success story-and have fun along the way.
We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard and let's create some unforgettable experiences together at ROLLER!
About the Role
We're on the lookout for a passionate and results-driven Strategic Customer Success Manager to join our growing team. In this role, you'll partner with a small portfolio (1-5) of our largest, most strategic customers-ensuring their long-term success and maximizing their value from ROLLER.
You'll be the trusted advisor for key stakeholders, helping them unlock the full potential of our platform, drive mission-critical outcomes, and hit their business goals. You'll work cross-functionally to identify opportunities, solve problems, and deliver real results that stick.
What You'll Do
- Relationship Management: Build strong, trusted relationships with senior stakeholders. Understand their goals, challenges, and drivers-and provide strategic advice that delivers value.
- Risk Mitigation: Proactively spot and address risks, working closely with internal teams and customers to protect and grow key accounts.
- Adoption & Expansion: Champion platform adoption and usage, identifying opportunities to increase ROI and deepen customer engagement.
- Product Expertise: Develop deep knowledge of ROLLER's product ecosystem. Stay up to date with new features and communicate their value clearly to customers.
- Voice of the Customer: Capture insights and feedback to help shape our roadmap, improve customer satisfaction, and drive continuous improvement.
- Performance Monitoring: Track key metrics like retention, satisfaction, and usage. Take action when needed to ensure we're driving the right outcomes.
- Industry Insights: Keep your finger on the pulse of the industry. Share trends, best practices, and insights to help customers stay ahead.
- 5-10 years' experience in Customer Success or a related role within SaaS
- Experience managing enterprise-level accounts with complex stakeholder environments
- Consultative approach with a track record of driving business outcomes for clients
- Excellent communication and interpersonal skills-you know how to build trust and influence at all levels
- Proven ability to collaborate cross-functionally and lead with a solutions-oriented mindset
- Skilled in identifying risk, mitigating churn, and delivering impact
- Tech-savvy and confident working with software platforms
- Comfortable working in a fast-paced, evolving environment
- Process-focused, with a mindset for scalability and efficiency
- Curious, adaptable, and proactive
- Experience in the leisure and attractions industry is a plus
- Based in London and available to work from our London office 3 days per week
Perks!
- Competitive salary and benefits package
- Work on a category-leading product in a high-growth, fun industry (check us out on Capterra and G2)
- Paid time off, sick days, and public holidays
- 4 company-wide ROLLER Recharge Days per year
- 16 weeks paid parental leave (primary carers) / 4 weeks (secondary carers)
- Join our "Vibe Tribe"-a team-led initiative driving culture, events, and fun
- Team Member Assistance Program with coaching, wellness support, and learning modules
- A driven, switched-on team that loves raising the bar
- Individual learning & development budget and real growth opportunities
- Initial Call - Chat with our Talent Acquisition Manager about your experience, goals, and any questions you have.
- Interview with Hiring Manager - Meet our VP of Customer Experience to dive deeper into your background and the role.
- Loop Interviews - Connect with other ROLLER team members to ensure alignment and culture fit.
- Presentation - You'll receive a prompt and be asked to prepare and deliver a presentation.
- Offer - If it's a great match on both sides, we'll conduct reference checks and send over an offer!
Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment
Customer Relationship Manager
Posted 15 days ago
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We are seeking a dynamic and experienced Customer Relationships Manager for a technology-driven automotive brand. Ideal candidate must have a proven track record within Automotive industry.
Responsibilities:
- Responsible for supporting the planning and system construction of the company's user services, including operation service platform, user management, customer service and other products, and supporting the efficiency management of personnel and affairs for partners at all levels;
- Able to delve into the business needs of C-end users, formulate corresponding business plans and goals, and complete various assessment data and indicators;
- Able to gain a deep understanding of retail and fleet needs, identify areas for improvement in processes and products;
- Enhance user retention and activity, serving the entire user lifecycle;
- Analyze product defects through data analysis, optimize products, and enhance user experience.
Requirements
- Bachelor's degree or above
- Excellent written and verbal communication skills.
- Experience in customer operation support platforms (ERP, customer service, CRM, etc.), proficient in user operations, customer service systems, and service systems; experience in OEM is desirable.
- Strong product owner awareness, excellent communication and coordination skills, and ability to withstand pressure (business promotion and self-management skills;
- Strong data analysis skills, adept at driving business product innovation from a data perspective.
Strategic Customer Success Manager
Posted 13 days ago
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Job Descriptions
At the heart of our mission lies a commitment to putting developers first. Ably provides a suite of products to build, extend, and deliver powerful digital experiences in realtime, delivering billions of messages for millions of devices every day and supporting organizations like Harness, EA, Panasonic and HubSpot.
Working at Ably means helping to build the infrastructure and technology that will power and shape the future of the internet. The opportunity in front of us is immense. And we'd like your help.
About this role
At Ably, we are on a mission to ensure our customers' success by delivering unparalleled value through our solutions and services. As a Strategic Customer Success Manager, you will be the trusted advisor to our most valuable enterprise technology customers, ensuring their long-term success and growth with Ably.
You'll own a portfolio of strategic accounts, build strong relationships with our customers and maximise their experience with Ably's products. Your work will directly impact retention, expansion and customer advocacy, and shape how some of the world's most innovative companies use Ably.
Day to day you will
- Build and nurture partnerships with our strategic accounts. You'll manage a focused portfolio of high-value enterprise customers, developing deep relationships with key stakeholders and decision-makers. You'll lead regular business reviews, align Ably's capabilities with their strategic initiatives and act as a partner on business and technical challenges.
- Drive commercial growth. You'll proactively identify, unlock and close expansion opportunities, understand pricing and packaging strategies, and work to maximize net revenue retention. You'll develop a deep understanding of customer use cases, presenting art-of-the-possible scenarios, and demonstrating how Ably can support their needs.
- Orchestrate success for our customers across teams. You'll partner closely with Sales, Product and Engineering to ensure successful implementations, renewals and expansions. You'll act as the central point of coordination and be a champion for your customers, ensuring internal alignment to deliver exceptional outcomes.
- Become a product expert. You'll leverage deep knowledge of Ably's realtime platform to guide customers through successful implementation and growth. You'll stay current on developer trends, best practices and the modern technology landscape to position Ably as their preferred partner.
- Guide and coach members of your team. As a senior team member, you'll work across the customer organisation, you'll guide and coach your peers in strategies for customer expansion and retention. Your approach, opinion and results will be integral to driving success strategies for Ably customers, regardless of segment.
- Proven experience managing enterprise or strategic accounts in a Customer Success capacity, with a track record of driving retention and expansion in high-value portfolios.
- Strong commercial acumen with experience in contract negotiations, understanding of SaaS pricing models, and ability to build compelling business cases that demonstrate ROI.
- Experience working with technical products and developer-focused platforms, with the ability to engage credibly with both technical teams and business stakeholders.
- Experience working with enterprise technology companies as customers, understanding their unique challenges, buying processes, and decision-making structures.
- Exceptional communication and presentation skills, with the ability to influence and build relationships at all organizational levels, including C-suite executives.
- Strategic thinking capabilities with strong analytical skills, enabling you to identify growth opportunities and design impactful account strategies.
- Experience collaborating across Sales, Product and Engineering teams to orchestrate complex customer engagements and drive successful outcomes.
- Direct experience with real-time messaging, streaming, or API infrastructure products.
- Experience in a high-growth technology company where you've helped scale Customer Success operations and methodologies.
What's it like to work at Ably?
We're tackling planet-scale problems and our ambitions are a testament to that. You'll join a successful, deeply motivated and collaborative team that thrives on innovation, experimentation and autonomy. To get a sense of life at Ably, visit our careers page. You can also read about the origins of Ably's core values on our blog.
We believe in fostering a culture that's built on inclusivity and mutual respect among all team members, and we recognise that each individual is different and will want to be supported in their role in different ways. We provide a range of perks and benefits to aid folks' development and wellbeing, allowing them to be their best selves and do great work.
- A remote-first and flexible work environment. UK-based teams come together in person once per month in our London hub (next to Old Street) and we get together as a company twice per year. Aside from that, you're welcome to work wherever suits best for you.
- Equity. We're a growing start-up and we want all team to members to share in the success of the company through our EMI share options programme.
- Enhanced holiday allowance. Our policy provides Ablyans with 28 days of paid annual leave (27 regular days, plus a day off to enjoy your birthday).
- Enhanced parental leave package, so that you can take the time you need to get to know your new family member, rest and recover.
- Home workstation budget of £500 on joining (and £50 p/a thereafter), so that your home office is set up to serve you well and that you have everything you need to work comfortably.
- Personal learning and development budget of 000 annually, and 5% L&D time during working hours to focus on improving your skillset.
- Private healthcare with BUPA.
- Medical cash plan to cover a range medical and dental costs.
- Mental wellbeing coaching and counselling from Self Space.
- Monthly wellbeing budget via Juno.
- Life assurance and income protection.
- Access to Tech & Cycle to Work schemes.
- Weekly snack allowance for our end-of-week "Need To Know" meeting.
- A fully-paid one-month sabbatical after five years with Ably.
We believe our differences as individuals is what makes us great. Our people are at the heart of what we do, and we encourage everyone to be their most authentic self at Ably: we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race, religion, educational background or neurodiversity. Ably has an amazing opportunity ahead of us, and we want anyone to be able to contribute to that opportunity.
If you enjoy working as part of a technology company, value open source, and love solving hard problems - then we'd love to hear from you, regardless of whether you fit the job description exactly or not. If in doubt, drop us an email; we'd be more than happy to give you some advice on your application.
Strategic Customer Success Manager
Posted 12 days ago
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For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role:
As the Strategic Customer Success Manager, for mid-market and Enterprise, you will lead and manage the relationships between Global Relay's customers! The Strategic Customer Success Manager, engages in ongoing account management, reconciliation, upselling, and providing world class customer service. You will work closely with internal stakeholders to provide a single interface for customer inquiries. Additionally, you will be tasked with organizing and executing special projects across the Customer Success team.
Your responsibilities:
- Provide world class service in handling and resolving customer enquiries
- Work with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues
- Understand and explain features and benefits of Global Relay services
- Identify sales and upsell opportunities to existing customers
- Manage the ongoing relationship between Global Relay and enterprise accounts by developing strong relationships
- Assess, clarify, and validate customer needs on an ongoing basis to accomplish land and expand goals
- Leads and manages the relationship between Global Relay and clients that fall under the Major Accounts Program (MAP) and other high priority existing customer base
- Organise, and track projects and campaigns to executed by the greater Customer Success team
- Conduct initial interviews of potential employees then recommend to the team lead
- Participate in Global Relay forums, client visits, and conferences
About you:
- Degree or Diploma and/or 3+ years of account management or customer service-related experience, ideally in the information technology sector with an understanding of cloud solutions
- Demonstrates ability to assess customer needs and deliver appropriate solutions
- Professional business manner with the ability to comfortably interact with various executive business levels
- Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail
- Excellent verbal and written communications skills
- Previous direct experience with Salesforce or other CRM system is highly desirable
- Resourceful with strong problem-solving skills
- Enthusiastic, strong worth ethic and positive attitude
- Excellent listening, negotiation and presentation skills
What you can expect:
At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business, culture, and community involvement, visit
Purchasing & Supply Assistant
Posted 9 days ago
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Manufactured as a standardized product in a factory, Invinity's vanadium flow batteries don't degrade, won't catch fire, and can be operated continuously from full charge to full discharge for 25 years. Invinity has 75 megawatt-hours of its modular battery systems in 82 projects across 15 countries - more than any other company in the space. We've deployed the largest flow battery systems in the U.S., Canada, Australia, and the UK, and are supported by the UK's National Wealth Fund, some of the world's leading institutional investors and our projects are backed by major institutions including the U.S. Department of Energy and the UK Government.
A compelling product and recent funding put Invinity in a position to grow dramatically as it addresses the global imperative for stationary energy storage. Join us as we help transform renewable energy into a stable and dependable contributor to the transition to net zero.
Invinity has operations in the UK, Canada and the U.S. and trades publicly in the UK on AIM and AQSE and in the U.S. on OTCQX. For more information about us visit our webpage.
Working closely with the Purchasing Manager and the wider Supply Chain team, you will assist with the day-to-day management of procurement activities. This will include, but is not limited to, end-to-end purchase order management, Supplier communication, and supporting other functions touched by the Purchasing function, e.g Finance. You will have knowledge of a variety of practices and procedures within a purchasing/supply chain environment. Critical to the role are excellent communication and interpersonal skills to build and maintain relationships with internal departments.
Responsibilities
- Using Invinity systems and Excel, prepare purchase orders and place orders for the purchase of goods and services and support expediting purchase orders as required.
- Provide support on all tactical day-to-day activities that arise.
- Maintain organized files for all documents, across all systems, related to POs supplier/product items, including part registers and other repositories based on existing processes and procedures.
- Evaluate quotes from suppliers and compare quotes with the specifications, availability of items, and the required cost
- Maintain organized files for all documents, across all systems, related to POs supplier/product item
- Manage company credit card system and update PO data daily. This includes chasing VAT invoices from suppliers keeping accounts payable informed
- Ensure accuracy and data integrity across the job role
- Ability to adapt to perform other duties and responsibilities as required
- Manage UK and international shipments online ensuring adherence to policies and procedures
Qualifications
- Good Level of proficiency in the use of systems, Microsoft Office products, (Notably, Excel formulas, Word and PowerPoint)
- Exceptional attention to detail
- Experience with procurement software or ERP systems is desirable.
- Purchasing experience within a production/manufacturing or regulated environment advantageous
- Excellent communication and interpersonal skills to build and maintain relationships with internal and external stakeholders
- Ability to multi-task and prioritize workload possessing the ability to work under pressure on your initiative
Strategic Customer Success Manager
Posted 7 days ago
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We are proud to partner with some of the world's leading investors. New Enterprise Associates led our $22m Series B round in 2022, with Philip Chopin joining Sequoia's Luciana Lixandru on our board.
We were founded in Switzerland in 2017 and today we operate globally from offices in Zurich and London. We encourage diversity and are an international team coming from 26 different countries and speaking 25 different languages.
Ledgy is transforming its existing customer motion to lay the foundation for significant growth in the next 12 months. We hit >50% growth last year, reached profitability, and are looking to push even higher! Strategic Customer Success Managers are vital to this growth as you work with Ledgy's highest-paying accounts to drive adoption and expansion. During your first months in the role, you'll set the standard for great customer interactions, own NRR, and work with key stakeholders at some of the world's most exciting companies.
Months 1-2: Ramp up and begin to take ownership
- Become fluent in equity management concepts and Ledgy's product
- Shadow Senior CSMs and Account Executives on client/prospect calls
- Complete a comprehensive onboarding program with dedicated mentorship from the Head of Customer Success
- Learn to use the full suite of Ledgy's Customer Success tooling, including Vitally & Gong
- Take ownership of your first accounts
- See your book of business expand to >€1.5 million ARR across both private and public companies
- Collaborate with the sales team, joining pre-sales calls, facilitating seamless handovers, and proactively flagging expansion opportunities
- Become accountable for your own NRR and propose initiatives to improve this metric
- Build account success plans & deliver Executive Business Reviews (EBRs)
- Develop your understanding of the voice of the customer and collaborate with the product team to ensure the continued development of Ledgy's platform
- Become a go-to product expert in all things equity management and feel confident driving conversations on equity with CFOs of global companies
- Travel to in-person meetings with your customers
- Know your customers inside out and establish strong cross-threaded relationships within their equity and finance teams
- Proactively drive the conversation around customer stories, case studies, and references
- Become a master at goal discovery and creating expansion playbooks
- Effectively forecast churn and defend your NRR strategy to the rest of the team
- Leverage AI tools and workflow automations to scale your role across growing customer demands
- Have 3-4+ years' experience working in Customer Success or Account Management within startups or scaleups
- Have excellent verbal and written communication skills; fluent in English
- Are a fast learner who is interested in diving into equity management
- Collaboration is in your DNA, you break down silos, and work collaboratively in a result-oriented way
- Are comfortable in a fast-paced environment with a high level of context switching
- Are a relationship builder with a demonstrable record of delivering first-rate customer experience
Please note: this role is based in London, UK. We use a hybrid work model of minimum 2 days in the office per week.
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Strategic Customer Success Manager
Posted 5 days ago
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Easol has deep roots in experiences. The platform was founded by former festival founders, Lisa and Ben Simpson in 2017, after the husband and wife team endured challenges and frustrations first-hand while setting up and growing their own experience business including Rise, Europe's biggest Snowsports and music festival, and Beyond Adventures, a series of adventure travel experiences in remote locations such as the Sahara desert and the Swedish archipelago.
About the Role
As Strategic Customer Success Manager at Easol, you'll act as a key partner and trusted advisor to our highest-value creators, ensuring they achieve measurable business success through the Easol platform. You'll own the end-to-end customer journey, from onboarding, implementation, account retention and enabling account growth. This is a highly strategic, high-impact role where you'll build strong customer relationships at all levels, deeply understand our customers' goals and challenges, and help them make full use of the platform and wider Easol community. Your work will directly influence speed to on-sale, higher product adoption, world-class retention and renewals, improved satisfaction scores (e.g. NPS), and increased customer lifetime value.
Responsibilities
- Implementation & Onboarding
- Ownership of enterprise-scale creator implementations, acting as primary sponsor and escalation point.
- Govern high-impact projects, ensuring agreed timelines, scope, and quality metrics are achieved to ensure timely delivery of implementation metrics to reduce time-to-value.
- Coordinate cross-functional teams (Product, Engineering, Sales, Ops) to deliver seamless launches aligned with business goals.
- Identify and proactively mitigate risks such as misaligned expectations or scope creep.
- Champion process handoffs between Sales, Onboarding, and Customer Success teams.
- Account Management & Growth
- Build and nurture customer relationships at all levels, identifying whitespace opportunities for improvement and growth.
- Own a portfolio of strategic accounts with full commercial accountability for revenue retention, expansion, and advocacy.
- Help customers achieve their objectives by understanding their business, success measures, and challenges by leading executive business reviews (QBRs) during onboarding to reinforce strategic alignment.
- Lead insight-driven account planning to identify and drive upsell and cross-sell opportunities.
- Maintain clear visibility on account performance through accurate forecasting and reporting.
- Curate and share success stories, testimonials, and case studies to strengthen Easol's reputation.
- Strategic Leadership & Advocacy
- Become an Easol platform expert, enabling customers to make full use of functionalities and engage with the wider community.
- Design and automate a best-in-class customer feedback loop, advocating for customers' needs with Product and Engineering to drive impactful new features.
- Serve as the voice of the customer at a strategic level, influencing roadmap and service delivery.
- Continuously optimise the implementation process while monitoring industry trends and sharing insights with leadership.
- Develop and refine scalable onboarding and account management playbooks and tools.
- Performance Measurement & Reporting
- Measure, analyse, and report on customer success and onboarding metrics.
- Track and improve adoption, satisfaction, retention, and revenue growth, including maintaining CRM hygiene.
- Drive measurable impact in customer KPIs and company-wide commercial objectives.
What we're looking for
- Proven track record of accountable, excellent performance in a fast-paced startup environment.
- Experience in SaaS/B2B customer success, account management, or professional services.
- Skilled in leading complex, multi-stakeholder projects with measurable outcomes.
- Strong analytical and data-driven approach, with the ability to interpret large data sets.
- Excellent written and verbal communication, with strong executive relationship management skills.
- Advanced literacy in platform capabilities, integrations, and APIs (basic HTML, CSS, JavaScript knowledge a plus).
- Knowledge or experience using website building platforms (Shopify, Squarespace, etc.) or willingness to learn.
- Basic understanding of e-commerce, web analytics, and digital marketing.
About you
- Creator-first mindset - passionate about empowering creators to succeed.
- Highly empathetic with a talent for building trust and rapport.
- Strategic thinker with the ability to translate complex needs into actionable plans.
- Process-oriented with meticulous attention to detail.
- Hands-on attitude - no task is too small.
- Creative, adaptable, and driven to find innovative solutions.
- Coachable and receptive to feedback, while also self-directed and proactive.
- Organised with excellent time management and prioritisation skills.
- Thrive in a competitive, fast-paced environment.
- Strong team player who uplifts and empowers others.
- Passionate about experience travel and adventure - whether that's kite surfing in Sri Lanka, hiking in Nepal, or attending alternative music festivals.
- Embody Easol's values: Creator-First, Team Spirit, Play Push Pause, Keep it Real.
- UK right to work.
What you'll enjoy about Easol
- You'll have real visibility of what's happening in the business. We have weekly company meetings, where we all get together to discuss our wins, learning opportunities, our goals and direction.
- There is an open forum for you to have your say in what we do and how we do it. We empower our team to share their ideas - no egos here!
- You'll have access to our incredible perks, such as a company-funded "deep week", where you can travel to a destination of choice and have dedicated time to focus on a project that is important to you without distraction.
- In addition to that, we offer a monthly contribution towards a gym membership and your mobile phone contract, an annual personal development budget, support to choose your own equipment and a lot more.
- You'll have 33 days of holidays, inclusive of public holidays.
- Employees of all backgrounds and physical abilities will be supported by us in every way possible to thrive.
Strategic Customer Success Manager
Posted 5 days ago
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Job Descriptions
At Hiya, we're revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity
Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we've been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect , the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect , a branded call SaaS platform that helps businesses reach more customers by phone.
Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more.
About the Position
We are seeking a talented and driven Strategic Customer Success Manager to join our growing team in London. This is an individual contributor role that owns customer relationships post-sale, ensuring adoption, retention, and expansion of Hiya's SaaS solutions. You will work closely with Sales, Product, and Support to help our customers maximize the value of Hiya Connect and Hiya Protect.
We're excited about you because you are customer-obsessed, thrive in a fast-paced startup environment, and bring excellent communication skills to every interaction. You're data-driven, proactive in problem-solving, and eager to partner with teams across the business to deliver an outstanding customer experience.
What You'll Do
- Own and execute strategic success plans for enterprise / key accounts
- Drive quarterly business reviews and strategic roadmap discussions with C-level stakeholders
- Lead expansion revenue initiatives and upselling strategies
- Conduct account risk assessments and develop mitigation strategies
- Influence product strategy through strategic customer insights and market analysis
- Engage underperforming accounts with insights, data, and recommendations for improvement
Qualities that will make you successful:
- Multilingual candidates are strongly preferred, with German-speaking candidates receiving priority consideration
- 5+ years in customer success or account management
- Proven track record managing enterprise accounts ($100K+ ARR)
- Experience with strategic planning and executive-level relationship building
- Background in consultative selling and revenue expansion
- Industry expertise in telecommunications or SaaS security solutions preferred
- A proven track record of exceeding goals in a metric-driven environment
The person in this role must embody Hiya's key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions.
Benefits
- 25 holiday plus bank holidays
- Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution)
- Paid parental leave
- Private medical, dental and vision insurance through Vitality
- Employer-paid life insurance 2x base salary
- Donation Matching for a charity of your choice (up to $,000/ year)
- WFH equipment stipend
- 1,000/year in Professional Development funds
- Onsite office gym through Fora
- Lunch provided 3x week by Deliveroo
This position is based in London, UK. Office location: 151 Wardour Street, W1F 8WE
We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.
Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!
Purchasing Support
Posted 1 day ago
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Job Descriptions
- Delivering the exceptional, every day
- Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
- Our promise to our people: a place to work where you can thrive and be your best every day.
- Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
- Our culture - our core values and how we behave :
- We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Main Duties
- Smooth process of ordering regional engineers van stock replenishment
• Raising purchase orders to support regional jobs with SLA timescale
• Chasing relevant suppliers for POD's
• Updating Database action with POD's for engineers relevance
• Raising purchase orders on both COUPA and CASH
• Ensure smooth process on receipting all orders on COUPA
• Manage any Loan units and equipment repairs within regional and ensure smooth process for return
• Support Vendor process for both new and existing suppliers through Mitie vendor approval process
• Manage the WEEE waste process to ensure stock is disposed of and recycled correctly
• Support all regional procurement tasks and absence where required
• Follow the Companies Business Management System to achieve 100% compliance
What we are looking for
- Team player who is capable of working autonomously in support of engineering teams and customer/supplier enquiries
• Experience of working in a national technical service environment is preferred
• Electronic security Systems awareness
• Good communication and customer relationship skills
• Enthusiasm in a customer focused environment
• Demonstrate excellent communications and organisational abilities
• Familiar with CASH for windows & COUPA, or equivalent
• Minimum three years office administration experience
• Excellent verbal and written communications skills
• A professional and proactive approach
• Strong Microsoft Office skills in particular Word, Excel and Outlook
• Able to prioritise effectively and support multiple team members
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie's 76,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.