4,614 Helpdesk Support jobs in the United Kingdom

Technical Support/Customer Service Executive at everyLIFE Technologies

Salary: £26,000 per annum, increasing to £26,500 following successful completion of 6-month probationary period. Plus paid on-call.

Position Type: Permanent.

Location: Hybrid, Farnborough head office and Remote.

Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’.

Working Hours: Full time

Start date: ASAP

Reporting to: Head of Customer Experience

Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a technical Customer Service Executive to support our growing customer base. The Customer Service team are a multi-disciplined, technical and customer-driven team delivering excellent service.

You will:

• Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations.
• Seek to understand how customers use our products, and proactively offer guidance to customers on how to get the best use and value from our suite of products.
• Be a natural problem-solver.
• Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries.
• Provide emergency support out of hours on a rotational basis (after initial onboarding period).
• Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems.
• Work with connected technology providers to effectively implement integrated solutions or solve problems effecting customers.
• Research and understand app log files and identify user behaviour to help diagnose an issue.
• Document and share workarounds or key steps on how to use features via our Help and Support Centre and to wider customer facing teams.

You have:

• The skillset to follow up with customers and deliver timely updates on tickets and cases.
• Willingness to contribute ideas, innovation and team spirit.
• The ability to see challenges instead of problems.
• Experience of working in a high performing busy team.
• A desire to increase your technical knowledge.
• A logical approach, with good judgment to ensure the appropriate customer outcome.
• Initiative to resolve customer issues and provide an exceptional service.
• The ability to manage a varied workload.

You may have:

• Experience or interest in the Care industry.
• An inclination to keep up with news and developments within technology and social care.
• Experience using Salesforce, Intercom and Jira.
• An ambition to continuously grow and develop.

Why join everyLIFE?

Be part of a team that is transforming the UK care industry . If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you!

Our mission is to create effective tools and services that release the potential of care teams.

Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be.

We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day!

Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do.

Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information.

If you have any questions, or to apply with your CV, please email

Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

Your new company
Working for an utilities company based in St Austell.
The role is to start on Monday 23rd June and last until 15th August.
Pay is £12.60 per hour.
Hours of work are Monday - Friday 8.30 - 5pm.

Your new role
Working pattern: Monday - Friday, 5 days in the office
Working hours: 8:30am - 5pm
Purpose of the role is to book water meter installation appointments as South West Water have had 6500 meter requests come through.
The individual will be responsible for calling customers and scheduling the appointments for their meters to be installed. The appointment details will then be logged in the client's system and records must be updated too.The worker will be on the phone most of the day so experience in a call centre is essential as this role will operate in the same way.

What you'll need to succeed
Must have experience working in a call centre
Must be confident dealing with customers and have good level of customer service
Experience with scheduling
Must be confident using Outlook and other systems - appointments will be logged on client systemMust have strong attention to detail and be able to work at pace while maintaining data accuracy

What you'll get in return
34 days annual leave (pro rata)
Pension contribution
Weekly pay
Holiday allowance
Free parking on site.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Technical Support/Customer Service Executive at everyLIFE Technologies

Salary: £26,000 per annum, increasing to £26,500 following successful completion of 6-month probationary period. Plus paid on-call.

Position Type: Permanent.

Location: Hybrid, Farnborough head office and Remote.

Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’.

Working Hours: Full time

Start date: ASAP

Reporting to: Head of Customer Experience

Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a technical Customer Service Executive to support our growing customer base. The Customer Service team are a multi-disciplined, technical and customer-driven team delivering excellent service.

You will:

• Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations.
• Seek to understand how customers use our products, and proactively offer guidance to customers on how to get the best use and value from our suite of products.
• Be a natural problem-solver.
• Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries.
• Provide emergency support out of hours on a rotational basis (after initial onboarding period).
• Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems.
• Work with connected technology providers to effectively implement integrated solutions or solve problems effecting customers.
• Research and understand app log files and identify user behaviour to help diagnose an issue.
• Document and share workarounds or key steps on how to use features via our Help and Support Centre and to wider customer facing teams.

You have:

• The skillset to follow up with customers and deliver timely updates on tickets and cases.
• Willingness to contribute ideas, innovation and team spirit.
• The ability to see challenges instead of problems.
• Experience of working in a high performing busy team.
• A desire to increase your technical knowledge.
• A logical approach, with good judgment to ensure the appropriate customer outcome.
• Initiative to resolve customer issues and provide an exceptional service.
• The ability to manage a varied workload.

You may have:

• Experience or interest in the Care industry.
• An inclination to keep up with news and developments within technology and social care.
• Experience using Salesforce, Intercom and Jira.
• An ambition to continuously grow and develop.

Why join everyLIFE?

Be part of a team that is transforming the UK care industry . If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you!

Our mission is to create effective tools and services that release the potential of care teams.

Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be.

We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day!

Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do.

Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information.

If you have any questions, or to apply with your CV, please email

Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

• Responding to customer enquiries via phone and email in a professional and timely manner
• Processing orders, updating records, and maintaining accurate system data
• Supporting with scheduling, filing, and other administrative duties
• Ensuring a high standard of customer service is delivered at all times

• Previous experience in a customer service and/or administrative role
• Strong communication skills, both written and verbal
• Excellent organisational skills with the ability to prioritise workload effectively
• Confident IT skills, including MS Office and data entry systems
• A proactive, team-focused approach with strong problem-solving skills

• Immediate start!
• Ongoing role!
• Open to industry background/junior candidates!

• Assisting with the day-to-day tasks across the team
• Handling inbound and outbound calls to customers to handle queries and gather necessary information.
• Updating internal systems and software with relevant details and notes.
• Picking up any ad-hoc duties as required.

• Proven experience in an Administration role with the ability to adapt to new roles.
• Technical proficiency in multiple software programs, including the MS Suite.
• Highly organised individual with great attention to detail and accuracy.
• Can-do, flexible attitude coupled with a high work ethic and ability to adapt to new environments and challenges.
• Excellent written and verbal communication skills.

Where: 3 Capital Quarter , Tyndall Street, , Cardiff , CF10 4BZ  

Full Time : Permanent 

Hourly Rate:  £12.82

Why this job matters

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. 

Why not use your skills to make a difference and join our Billing Team in Cardiff. We need people like you to speak with our customers over the phone about their

Where: 3 Capital Quarter , Tyndall Street, , Cardiff , CF10 4BZ  

Full Time : Permanent 

Hourly Rate:  £12.82

Why this job matters

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. 

Why not use your skills to make a difference and join our Billing Team in Cardiff. We need people like you to speak with our customers over the phone about their

Where:  Darlington

Full time:  Permanent 

Salary:  £25,087 rising to £5,684 at 9 months in role, plus the ability to earn commission 

Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role 

Shifts:  The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a