51 Government & Non Profit jobs in the United Kingdom

Recruiter: Molly Lees

Hiring Manager: Dileep Garugu

Career Grade: E

Internal Closing Date: 1st September 2025 

Why this job matters

The Software Engineering Professional supports the execution of the software engineering strategy and roadmap that supports BT's commercial strategy through cross functional project and technical delivery and the participation of a team that pursues innovation as well as engineering excellence.

This role has the responsibility for developing cloud native applications aligned to strategic vision. The role will work closely with other team members in a fixed capacity squad to build Apps and support cloud native Apps. 

What you’ll be doing

Supports on the implementation of technical solutions for both customers and colleagues and delivers on the resolution of inter-system issues, working within cross-functional squads to assist in creating and implementing technical solutions for a domain or cross domain activity within a specific technology area.
Supports in the execution of technical decisions, technology choices and architecture for a wide range of high-performance products, capabilities, and platforms, effectively balancing short-term impact with long-term transformation.
Supports the design and development of software solutions in accordance with the wider architecture and security standards.
Undertakes technical reviews to continually update knowledge and skills in software engineering principles and practices, ensuring a base level of technical specialism proficiency to enable industry and quality standards to positively impact work and customers.
Supports with the designs of technical specifications and development of software solutions of smaller and /or less complex initiatives in partnership with team, contributing towards the quality of delivery.
Writes, tests and reviews code, refining and rewriting as necessary under supervision and communicates to engineering professionals and colleagues involved in the project.
Integrates existing software products and solves routine problems to enable incompatible platforms to work together.
Maintains systems by monitoring and correcting software defects.
Supports the implementation and maintenance of high-quality tools and automation processes to support continuous delivery and developer productivity.
Supports the delivery of an ambitious and compelling technical roadmap to meet the needs of the business, engineering team, and partner teams.
May support engineering and operational excellence initiatives, assisting with implementing metrics and processes for regular assessment and improvement.
Supports in the implementation of ways to improve working processes within the area of software engineering responsibility. Supports in the implementation of ways to improve working processes within the area of software engineering responsibility.
As a Software Engineering Professional, you are responsible for the Design and Development of Digital’s Strategic Platforms 
Be a collaborative software engineer delivering features to our internal customers via our cloud product suites.
Support our customers to help unblock issues in the cloud when required.
Actively engage with the security and compliance teams to ensure what we deliver is fit for purpose.
Evangelize cloud-first and software engineering principles to our stakeholders.

Skills

Understanding of the HR function within a global corporate organisation including local HR legislation impacts on systems and processes
Experience of working e2e across a service delivery value chain
Excellent organisational and time management skills 
Clear thinker with vision, passion and energy  
Strong attention to detail
In-depth knowledge of the HR SaaS solution 
Excellent documentation and written communication skills (workbook updates, creating support tickets, etc.)
Experience in requirements gathering and driving true SaaS adoption 
Understanding of basic XML concepts, system development and testing
Understanding of GUI; radio button, pick lists, and other configuration items
Working knowledge of tools used in a run team environment e.g. ticketing tools, testing
Agile methodology and Agile development

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Benefits

Annual On target bonus 10% (personal and company multipliers)
BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
Life Assurance
Direct share scheme
Exclusive colleague discounts on our latest and greatest BT broadband packages
50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
Discounted EE TV including TNT Sport and the NOW Entertainment membership
Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
25 days annual leave (not including

Location: Liverpool

Join BT as a Cloud Voice Order Manager

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why This Job Matters and What You'll Do:

As an Order Manager, you’ll oversee the full delivery process of complex IP Voice and network solutions like Cloud Voice, BTnet, and Broadband for UK business customers. You’ll act as the single point of contact throughout installation, ensuring smooth coordination and timely updates using great conversations techniques. 

The role involves managing all associated orders, resolving issues proactively, and maintaining accurate customer records. You’ll work closely with engineers, BT teams, and customer IT departments to ensure successful implementation and number porting.

Strong communication skills and attention to data integrity are essential, as you’ll validate information and resolve discrepancies directly with customers. You’ll also use your knowledge of Broadband and Ethernet to support customer outcomes, including offering temporary solutions when needed.

Key Responsibilities:

• To validate and maintain the accuracy of customer and order data across all relevant systems.
• To proactively identify and resolve data discrepancies by contacting customers directly and collaborating with internal teams.
• Ability to adapt to change and cross skill across multiple process whilst maintaining high levels of performance
• To ensure all updates and records meet compliance, audit, and regulatory standards.
• To proactively manage tasks across all products in the project efficiently and effectively, escalating where necessary via agreed procedures.
• To build strong relationships with both internal and external agents.

Skills You’ll Need:

• Experience working in a fast-paced customer service environment
• Great at building relationships, managing expectations, and communicating clearly with stakeholders
• Strong IT skills in MS Word, Excel, and other company tools
• Ability to organise and manage several complex deliveries
• Skilled at maintaining data accuracy and integrity, remaining compliant with standards
• Knowledge of BT products and order management systems is a plus

Benefits:

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• 22 days annual leave (not including

Recruiter: Luke Byrne

Career Grade: C

Internal Closing Date: 3/9/25

Locations: Birmingham, Bristol or Belfast 

Why this job matters

The Data team in NAS helps BT make better decisions. At BT, we know there is huge potential in the vast amount of data available to us and we are looking for talented, innovative and collaborative people to realise that potential safely and radically. The data products we deliver are used across all CFUs. They are fundamental to the live monitoring of our networks, guide the development of the services and products we provide, and improve the day to day experience our customers, specialising in improving their service.
This role pivotal in shaping our data landscape for the future, you’ll be hands on, responsible for building, designing and maintaining our data platforms ensuring they are optimised for efficiency, scalability & reliability turning the most complex business needs into the data and AI solutions that supports Networks data strategy. You’ll work closely with our data scientists, analysts and engineers and work alongside the team leadership including Senior Engineering manager, Product Owner and Architect. 

What you’ll be doing

•    Data Engineering: building robust data solutions across a hybrid architecture. 
•    Manages and scales data pipelines from internal and external data sources to support new product launches and drive data quality across data products.
•    Defines and implements best practices around systems integration, security, performance and data management.
•    Collaborates with internal clients (data science and product teams) and applies expert technical expertise to drive solutions and point of contact discussions.
•    Data Quality: Ensure data quality and integrity through automated testing and validation. 
•    Visualisation: Drive adoption of data visualisation & it’s ability to support data story telling. 
•    AI Integration: collaborate closely with data scientists to integrate ML models into our data pipelines & platforms. 
•    Observability: Design and implement observability solutions to monitor data pipelines, platforms, identify issues and optimise performance. 
•    Data Quality: Ensure data quality and integrity through automated testing and validation. 
•    Champions the adoption of the MLOps model and processes, driving collaboration with cross-functional teams of business partners, data scientists, data engineers, solutions and data architects to quickly deliver scalable AI solutions, reducing the cost of AI delivery.
•    Oversees due diligence processes and the selection of new technologies to support best practices for the MLOps model.
•    Monitors the latest technology and market trends related to data science and machine learning operations and artificial intelligence, sharing this knowledge with the team.
•    Mentors and coaches experienced professionals to develop current and future team capabilities and ensure performance.
•    Leading the evolution of our technical roadmap, introducing new methods and technologies & driving adoption

Skills and Experience

•    Data Engineering: Strong proficiency in data engineering concepts, tools and technologies. (Tech stack (AWS/GCP & Hadoop), spark, python, SQL, Kafka, cloud native services). Ability to work with very large streaming data sets and perform complex data transformations. 
•    Data Management: Knowledge of data governance, data quality, and data privacy standards. Familiarity with data warehousing, data lakes, and cloud-based data storage solutions. 
•     Data Modelling: Ability to design and implement effective data models to support business processes.
•    Observability & DevOps: experience in developing and integrating observability tooling
•    AI & ML: experience building pipelines support ML models and integrating AI solutions. 
•    Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
•    Domain expertise: relating to BT Networks products, not limited to Wi-Fi standards, device management, industry measures & regulatory obligations 
•    Inclusive leadership: Leverages diverse and inclusive thinking to maximise the effectiveness and success of teams, policies, practices, and products
Experience you’d be expected to have
•    Excellent communications skills and a drive to push forward engineering standards and want to be hands on. (MANDATORY)
•    Proven ability and experience to develop solutions at scale (MANDATORY)
•    Proven experience of DevOps practices and tools (MANDATORY)
•    Understanding of observability tools and concepts 
•    Strong understanding of cloud platforms (AWS & GCP) (MANDATORY)
•    Leadership and coaching (MANDATORY)
•    Stakeholder management (MANDATORY)
•    Experience bring ML solutions to production & in life support and maintenance including model drift (PREFERRED)
•    Fin-Ops experience (PREFERRED)

Benefits

•    15% on target bonus
•    Company car or £5,500 cash alternative
•    Private healthcare for self and family
•    BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•    From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•    Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•    25 days annual leave (not including

Job Req ID: 47174

Posting Date: 21st May 2025

Function:  Portfolio Business 

Location: London 

Why this job matters

BT Radianz focuses on the global investment market and is a leader in its space. In joining this team, you will be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity that takes a genuine and proactive interest in your progress and development.

As our Network Design Professional (Customer Solutions)  you’ll help to create market leading advantage, developing technology into solutions to the worldwide marketplace and bespoke client requirements to enable new revenue lines through profitable engagement for our Radianz business.

If you are a hands on, passionate technical designer and future thinker then this is the role for you!

You’ll play a key role in creating growth opportunities through;

• Solution requirements (client and platform), definition and engineering to aid pre- and post-sales and WNB/Bid support
• Industry/Solution/Technology consultancy across the Customer journey
• Undertaking the end-to-end design, solution assurance and governance processes
• Provide consultancy to the Industry/Solution/Technology across the Customer journey.
• Undertake the end-to-end design, solution assurance and governance processes.

We’ll see you playing an active role in our workshops focusing on Customer specific solutions from our lab in London.

What you’ll be doing

• with business and clients alike to capture requirements from new business, product/solution and engineering opportunities.
• Creatively align with the business Technology and Product roadmaps, creating innovative inputs and deliverables, relevant and ground-breaking.
• Develop technology into products and capabilities, creating High- and Low-Level Designs.
• Create re-use strategies or define new to efficiently drive the C2M and L2C journeys.
• Vendor/Supplier evaluations from a technology perspective
• Creating and/or delivering/managing certification plans
• May directly manage a small team or individual

Skills you'll need

• Cisco/security/cloud qualified to a medium/high level, CCIE/CCNP AWS SOLA, RHEL etc
• Design and Deployment acumen
• Understanding and proactive use of design engineering principles & processes
• DevOps activities for deployment/automation
• Prioritisation of tasks based on business priorities.
• Self-management across multiple work streams and dependencies
• Experience of platform OSS/NMS development, API development etc

Experience you'll have

• Able to demonstrate a career involved with designing new products, services and technical capabilities or orchestrating significant change to existing ones.
• Articulation of the business and operational risks involved in new and emerging technology and its adoption into an eco-system.
• A history of Customer facing engagement at relevant levels

What's in it for you

• • Competitive Salary
  • 10% on target bonus
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • On-call allowance
  • 25 days annual leave (not including

Closing Date:  5th September 2025 

Locations: Birmingham, Bristol, London or Manchester 

Enhanced Security Clearance:  if successful, you must be willing and able to undergo Security Check (SC) level clearance. To gain you will need to have been a resident in the UK for a minimum of 5 years and have no criminal record. 

Why this job matters

BT is launching a new Cisco Customer Success Team to support achievement of the highest partnership status with Cisco, one of BT’s tier 1 strategic partners. This team will drive customer loyalty, renewals, and growth by optimising every stage of the customer journey.

As a Technical Customer Success Manager you’ll play a key role in BT's strategy to grow market share through expansion of the Cisco adoption within BT’s corporate and public sector customers. This role will be pivotal in driving utilisation of Cisco technologies.  You’ll be helping customers to deliver their business objectives through the creation of technical adoption plans that align with customer goals to maximise returns from their technology investments. As the technical adoption expert, you'll lead on technical engagements with customers, influencing executive and customer technical decision-making while fostering customer engagement and trusted advisory relationships.

Your impact will directly contribute to BT’s growth and long-term success.

What you’ll be doing

•    Building and nurturing strong multi-level relationships with customers to understand their technology environment related to the Cisco portfolio and how this is being used to support their business goals.
•    Facilitating alignment workshops to review adoption progress and drive customers outcomes and benefits expected from Cisco products leading to successful onboarding, adoption and renewals.
•    Creating and driving technical adoption plans that align with customer goals to maximise their technology investments and promote the full utilisation of Cisco technologies.
•    Acting as a technology evangelist between customers and product teams, providing feedback to inform product development and enhancements. 
•    Staying up-to-date with the latest technologies, competitive landscape, and industry trends to provide expert guidance to customers in support of Cisco adoption.

The skills you’ll need

Communication

Influencing

Customer Relationship Management

Collaboration

Solution Selling

What you'll bring

•    Cisco product and technical expertise. 
•    Experience identifying and promoting feature opportunities and winning use cases. 
•    Experience evangelising product and service roadmaps. 
•    Excellent communication and influencing skills with the ability to inspire tactical and strategic customer decisions. 
•    Willing and eligible to undergo Security Check (SC) level Security Clearance -

What's in it for you

•    On target bonus 
•    BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
•    Equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•    Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•    25 days annual leave (not including

Locations - London, Birmingham, Manchester or Bristol 

Hybrid working - 3 days in the office, 2 days working from home

Why this job matters

The Compliance function is responsible for ensuring that BT operates in accordance with all relevant national and international laws and regulations, as well as internal codes of conduct, policies, standards, and procedures.

The role of the International Trade Compliance (ITC) team is to ensure that BT Group remains compliant with all applicable national and international laws and regulations relating to international trade – namely, sanctions, export control and customs. The team acts as a specialist second-line advisory service for the business.

The ITC team is charged with delivering a comprehensive risk-based internal compliance programme and ongoing assurance across BT to ensure BT remains compliant, calling out risks, issues and opportunities for improvement.

Given the constantly-evolving nature of international trade laws and regulations, the ITC Specialist role is core to the delivery of BT Group’s overall International Trade Compliance capability.

What you’ll be doing

• Act as subject matter expert (SME) for ITC (export control, sanctions and customs).
• Accountable for shaping and delivering the ITC strategy and Internal Compliance Program (ICP)
• Own ITC strategic projects and deliver the project objectives to underpin the ITC strategy and ICP.
• Support the assurance team ITC assurance activites necessary to asses the effectiveness of the ICP controls and that the compliance status is within risk tolerances.
• Develop and deliver pan-BT ITC training and communications.
• Provide ITC advice and guidance to business leadership, 1st line business teams and 2nd line functional teams.
• Responsible for calling out compliance risks with senior leaders pan-BT; challenging thinking and holding the business to

Closing Date:  Monday 1st September 2025

Location(s):  Birmingham, Bristol, London

Flexible Working
The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. 

The Scope

Sitting within the Financial Services, After Sales & Security team as part of the wider Consumer organisation. They define and deliver stand out products to ensure momentum and value growth for EE's Consumer business. 

The Associate Product Manager (Aftersales) will play a key role in the delivery and optimisation of EE’s aftersales portfolio, including key areas such as device trade in , insurance and repairs . Working across internal teams and external partners they will ensure our products are competitive, compliant and customer focused.

They will coordinate activity across multiple touchpoints including customer journey testing and service delivery, while supporting new product launches and campaign execution.

What you’ll be doing

• Driving the performance and delivery of Aftersales propositions across device trade in, insurance, repairs, and other key services, supporting the overall After Sales Strategy and ensuring it drives value add for customers and EE
• Managing the weekly product performance and customer journey testing to ensure products are competitive, compliant and customer focused
• Collating and analysing management information (MI) to generate actionable insights that inform proposition development and campaign optimisation.
• Coordinating the design and delivery of promotional campaigns, tracking ROI and driving continuous improvement.
• Ensuring high-quality aftersales service delivery, collaborating with both in-house and external teams.
• Building strong relationships with third-party suppliers and internal stakeholders across mobile, home, finance, compliance and operations to ensure plans are aligned and resourced effectively.
• Supporting the execution of Go to Market plans for new product launches and enhancements, working closely with internal teams and third-party partners.

Experience needed to be successful in the role

• Demonstratable experience working within the Insurance, Financial Services, Trade-In or Circular Economy sectors (e.g. repairs, diagnostics, refurbishment, tech support)
• A track record of actively supporting or delivering new products and services
• Strong commercial mindset with hands on experience managing trading plans and performance metrics
• Strong stakeholder and third-party management skills, with the ability to influence and collaborate across a complex, fast-paced matrixed environment
• Proficient in working with data and insight to inform decisions and optimise proposition performance
• A proactive, delivery-focused mindset with a passion for improving customer experience and driving business value

Benefits

• Annual on target bonus 10% (based on both personal and company performance)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8

• Working under the guidance of Vet Nurses and Vet Surgeons.
• Handling patients for basic procedures and assisting with running diagnostic tests.
• Assisting in setting up and clearing down theatres for surgical procedures.
• Ensuring all in-patients have their basic husbandry needs attended to.

• 7 weeks pro rata annual leave
• Your birthday as a paid day off
• Health Cash Plan provided by Simply Health
• UK Standard Pension contributions - 5% Employee/3% Employer
• Up to 50% discounted staff pet care
• Death in service of two times annual salary
• Membership of employee wellbeing programme
• Company sick, maternity, paternity and adoption pay schemes