24 Content Strategy jobs in the United Kingdom

Product IO Psychologist/Psychometrician (Content & Product Development)

(Reporting to Chief IO Psychologist)

Sova is one of the world’s leading talent assessment providers, we make science work in the real world by combining our core psychological expertise with the creative use of digital technology, challenging existing thinking to reimagine what can be achieved.

WHAT WE ARE LOOKING FOR:

We are looking for a UK based IO Psychologist/Psychometrician to specialise in assessment content development and innovation. This role will be crucial in the development of cutting-edge assessment products. You will play a critical part in designing new assessments that reflect emerging skills while also optimizing our existing assessment assets to create more pre-built, off-the-shelf solutions. You will also work closely with other assessment providers we partner with.

This role will involve both strategic input and hands-on execution, ensuring our assessments remain scientifically sound and market-relevant.

YOUR KEY RESPONSIBILITIES:

• Lead the end-to-end creation of talent assessment products, including defining constructs, designing content, piloting, analysing data, and reporting outcomes.
• Oversee research design, innovation, and validation processes to ensure fairness, validity, and predictive accuracy.
• Drive continuous improvement of assessment products and solutions, collaborating closely with Product and Engineering teams.
• Contribute to strategic product roadmap, integrating IP with market trends, commercial objectives, and scientific insights.

WHAT THIS MEANS FOR YOU:

Assessment Content Development:

• Conducting literature/competitor reviews and working closely with Product and Marketing to ensure Sova’s assessments remain at the forefront of innovation. 
• Develop both traditional psychometric assessments (e.g., cognitive ability, personality, situational judgment tests, interviews, skills assessments) and non-traditional approaches leveraging natural language processing (NLP), machine learning, and generative AI (particularly large language models).
• Undertaking detailed item and test analysis, harnessing latest analysis and machine learning technology and approaches
• Maximizing the use of existing Sova assessment assets to create robust and innovative pre-built, off-the-shelf solutions that meet diverse client needs.

Best Practice Standards:

• Writing supporting collateral including best practice, psychometric and user documentation.
• Ensure that both new and existing assessments meet rigorous psychometric standards and are seamlessly integrated into the platform.
• Striving to achieve BPS test standards and working towards submitting multiple Sova assessments for review. 
• Analysing data to validate and refine assessment products, ensuring they are scientifically robust and applicable across varied contexts.

Translations

• Supporting ongoing translation programme for Sova’s pre-built solutions and off the shelf assessments.

Platform Product Development:

• Working on multi-disciplinary projects; collaborating with Sova’s Product, Professional Services and Marketing teams to help define, design, test and roll out new functionality and products for the Sova platform.
• Define and test SaaS platform requirements and enhancements, ensuring high-quality candidate experience, data capture, scoring, and analytics.
• Ensure appropriate safeguards and guidelines are in place for self-service client features, maintaining the integrity of the assessment process.
• Provide expert input on product specifications to enhance user experience and assessment quality.

Product Strategy and Thought Leadership:

• Staying informed on the latest psychological research, market trends, and technological advancements to continuously enhance Sova’s assessment offerings.
• Contribute to webinars, white papers, and conference presentations, showcasing the innovation behind our products and positioning Sova as an industry leader. 
• Leverage insights from AI, LLMs, and psychology to drive the development of forward-thinking assessment processes.

REQUIREMENTS AND SKILLS:

Essential

• Master’s or PhD in Occupational Psychology or Psychometrics.
• Proven track record in developing and launching innovative psychometric assessments, across a broad range of constructs, roles, sectors and job levels.
• Strong psychometric and data analysis skills, with the ability to apply these insights to develop and refine assessment tools (expert in Excel, SPSS).
• Comfortable engaging with clients and prospects at events, representing the company’s scientific expertise and innovative approach.
• Collaborative team player with experience working cross-functionally, particularly with product management and marketing teams.
• Working knowledge of machine learning as applied to psychometrics and employee selection.

Desirable

• Experience in developing and deploying machine learning–based assessments in production environments.
• Knowledge of GDPR compliance, with a particular focus on AI and data protection
• Proficiency in R and Python programming.

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest-growing beauty brand in the UK and are driven by a passionate and innovative team to achieve our mission. We’ve brought together a world-class group from a wide range of industries. As we grow at speed, we need brilliant people (like you!) to join us on our journey and help us deliver our goal.

ABOUT THE ROLE

We have an exciting opportunity for a Learning & Development Content Designer to join our Talent Development team at Townhouse. In this role, you’ll be at the forefront of creating, branding, and maintaining high-quality learning materials that power our training programmes and wider employee development initiatives.

From designing training protocols and manuals to producing engaging videos, digital content, and communication campaigns, you’ll play a key role in ensuring that every Townhouse learning experience is impactful, professional, and aligned with our brand. You’ll also manage our Learning Management System, ensuring our content is innovative, interactive, and engaging for all salon team members.

This role is perfect for someone who is creative, highly organised, and passionate about bringing learning content to life in a way that inspires, educates, and supports the growth of our people.

RESPONSIBILITIES

• Write, update, and standardise training protocols and manuals, ensuring clarity, consistency, and brand alignment.
• Plan, script, film, and edit engaging video content that enhances our training and wider learning programmes.
• Produce digital learning assets such as infographics, animations, and short-form content to reinforce key learning outcomes.
• Design and publish training guides, handbooks, and communication materials that support a culture of continuous learning.
• Manage our LMS (Attensi): upload and maintain modules, ensure smooth learner experience, and drive engagement with gamified activities.
• Collaborate with trainers, subject matter experts, and stakeholders to ensure content is innovative, accessible, and effective.
• Monitor learner progress and feedback to identify opportunities for improvement and ensure high-quality learning experiences.
• Partner with the Marketing and Communications teams to ensure all materials reflect Townhouse’s premium brand standards.

ABOUT YOU

• Proven experience in learning design, content development, or digital learning (ideally within hospitality, retail or beauty/wellness).
• Proficiency in content creation tools, such as Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) and video editing software.
• Strong writing and editing skills with an eye for detail and clear communication.
• Experience managing an LMS (preferably Attensi) and creating engaging learning modules.
• Familiarity with instructional design principles and adult learning theory.
• Graphic design or animation skills (desirable).
• Highly organised, with the ability to manage multiple projects and deadlines.
• Collaborative, creative, and able to engage stakeholders with confidence.

LOCATION

This is a full-time role based at our Support Centre in Central London, with travel to salons as needed. We offer a hybrid working model, aligned with role requirements.

EMPLOYEE BENEFITS AT TOWNHOUSE

• Private healthcare and wellness support – Including free telephone/video GP appointments and private hospital treatment if there is a long NHS wait.
• Shopping discounts – Save money every day with a range of retail discounts.
• Birthday Pamper Party – During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!
• Social Budget – A monthly budget for your manager to treat your team to lunch, pampering, or a night out.
• Holiday on us – One extra day paid holiday for every whole year you’ve been with Townhouse, up to 5 extra days.
• Employee Discount – 75% off treatments.
• Interest-free advance – Up to £50 per day you’ve worked in a month to help with emergencies without interest costs.

EQUAL OPPORTUNITIES

We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.

Apply now and be part of our exceptional team!

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest-growing beauty brand in the UK and are driven by a passionate and innovative team to achieve our mission. We’ve brought together a world-class group from a wide range of industries. As we grow at speed, we need brilliant people (like you!) to join us on our journey and help us deliver our goal.

ABOUT THE ROLE

We have an exciting opportunity for a Learning & Development Content Designer to join our Talent Development team at Townhouse. In this role, you’ll be at the forefront of creating, branding, and maintaining high-quality learning materials that power our training programmes and wider employee development initiatives.

From designing training protocols and manuals to producing engaging videos, digital content, and communication campaigns, you’ll play a key role in ensuring that every Townhouse learning experience is impactful, professional, and aligned with our brand. You’ll also manage our Learning Management System, ensuring our content is innovative, interactive, and engaging for all salon team members.

This role is perfect for someone who is creative, highly organised, and passionate about bringing learning content to life in a way that inspires, educates, and supports the growth of our people.

RESPONSIBILITIES

• Write, update, and standardise training protocols and manuals, ensuring clarity, consistency, and brand alignment.
• Plan, script, film, and edit engaging video content that enhances our training and wider learning programmes.
• Produce digital learning assets such as infographics, animations, and short-form content to reinforce key learning outcomes.
• Design and publish training guides, handbooks, and communication materials that support a culture of continuous learning.
• Manage our LMS (Attensi): upload and maintain modules, ensure smooth learner experience, and drive engagement with gamified activities.
• Collaborate with trainers, subject matter experts, and stakeholders to ensure content is innovative, accessible, and effective.
• Monitor learner progress and feedback to identify opportunities for improvement and ensure high-quality learning experiences.
• Partner with the Marketing and Communications teams to ensure all materials reflect Townhouse’s premium brand standards.

ABOUT YOU

• Proven experience in learning design, content development, or digital learning (ideally within hospitality, retail or beauty/wellness).
• Proficiency in content creation tools, such as Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) and video editing software.
• Strong writing and editing skills with an eye for detail and clear communication.
• Experience managing an LMS (preferably Attensi) and creating engaging learning modules.
• Familiarity with instructional design principles and adult learning theory.
• Graphic design or animation skills (desirable).
• Highly organised, with the ability to manage multiple projects and deadlines.
• Collaborative, creative, and able to engage stakeholders with confidence.

LOCATION

This is a full-time role based at our Support Centre in Central London, with travel to salons as needed. We offer a hybrid working model, aligned with role requirements.

EMPLOYEE BENEFITS AT TOWNHOUSE

• Private healthcare and wellness support – Including free telephone/video GP appointments and private hospital treatment if there is a long NHS wait.
• Shopping discounts – Save money every day with a range of retail discounts.
• Birthday Pamper Party – During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!
• Social Budget – A monthly budget for your manager to treat your team to lunch, pampering, or a night out.
• Holiday on us – One extra day paid holiday for every whole year you’ve been with Townhouse, up to 5 extra days.
• Employee Discount – 75% off treatments.
• Interest-free advance – Up to £50 per day you’ve worked in a month to help with emergencies without interest costs.

EQUAL OPPORTUNITIES

We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.

Apply now and be part of our exceptional team!

Product IO Psychologist/Psychometrician (Content & Product Development)

(Reporting to Chief IO Psychologist)

Sova is one of the world’s leading talent assessment providers, we make science work in the real world by combining our core psychological expertise with the creative use of digital technology, challenging existing thinking to reimagine what can be achieved.

WHAT WE ARE LOOKING FOR:

We are looking for a UK based IO Psychologist/Psychometrician to specialise in assessment content development and innovation. This role will be crucial in the development of cutting-edge assessment products. You will play a critical part in designing new assessments that reflect emerging skills while also optimizing our existing assessment assets to create more pre-built, off-the-shelf solutions. You will also work closely with other assessment providers we partner with.

This role will involve both strategic input and hands-on execution, ensuring our assessments remain scientifically sound and market-relevant.

YOUR KEY RESPONSIBILITIES:

• Lead the end-to-end creation of talent assessment products, including defining constructs, designing content, piloting, analysing data, and reporting outcomes.
• Oversee research design, innovation, and validation processes to ensure fairness, validity, and predictive accuracy.
• Drive continuous improvement of assessment products and solutions, collaborating closely with Product and Engineering teams.
• Contribute to strategic product roadmap, integrating IP with market trends, commercial objectives, and scientific insights.

WHAT THIS MEANS FOR YOU:

Assessment Content Development:

• Conducting literature/competitor reviews and working closely with Product and Marketing to ensure Sova’s assessments remain at the forefront of innovation. 
• Develop both traditional psychometric assessments (e.g., cognitive ability, personality, situational judgment tests, interviews, skills assessments) and non-traditional approaches leveraging natural language processing (NLP), machine learning, and generative AI (particularly large language models).
• Undertaking detailed item and test analysis, harnessing latest analysis and machine learning technology and approaches
• Maximizing the use of existing Sova assessment assets to create robust and innovative pre-built, off-the-shelf solutions that meet diverse client needs.

Best Practice Standards:

• Writing supporting collateral including best practice, psychometric and user documentation.
• Ensure that both new and existing assessments meet rigorous psychometric standards and are seamlessly integrated into the platform.
• Striving to achieve BPS test standards and working towards submitting multiple Sova assessments for review. 
• Analysing data to validate and refine assessment products, ensuring they are scientifically robust and applicable across varied contexts.

Translations

• Supporting ongoing translation programme for Sova’s pre-built solutions and off the shelf assessments.

Platform Product Development:

• Working on multi-disciplinary projects; collaborating with Sova’s Product, Professional Services and Marketing teams to help define, design, test and roll out new functionality and products for the Sova platform.
• Define and test SaaS platform requirements and enhancements, ensuring high-quality candidate experience, data capture, scoring, and analytics.
• Ensure appropriate safeguards and guidelines are in place for self-service client features, maintaining the integrity of the assessment process.
• Provide expert input on product specifications to enhance user experience and assessment quality.

Product Strategy and Thought Leadership:

• Staying informed on the latest psychological research, market trends, and technological advancements to continuously enhance Sova’s assessment offerings.
• Contribute to webinars, white papers, and conference presentations, showcasing the innovation behind our products and positioning Sova as an industry leader. 
• Leverage insights from AI, LLMs, and psychology to drive the development of forward-thinking assessment processes.

REQUIREMENTS AND SKILLS:

Essential

• Master’s or PhD in Occupational Psychology or Psychometrics.
• Proven track record in developing and launching innovative psychometric assessments, across a broad range of constructs, roles, sectors and job levels.
• Strong psychometric and data analysis skills, with the ability to apply these insights to develop and refine assessment tools (expert in Excel, SPSS).
• Comfortable engaging with clients and prospects at events, representing the company’s scientific expertise and innovative approach.
• Collaborative team player with experience working cross-functionally, particularly with product management and marketing teams.
• Working knowledge of machine learning as applied to psychometrics and employee selection.

Desirable

• Experience in developing and deploying machine learning–based assessments in production environments.
• Knowledge of GDPR compliance, with a particular focus on AI and data protection
• Proficiency in R and Python programming.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Circa:

We are looking for a Content Development Editor in China to join our Journals team in a dynamic, fast moving publishing environment. Working closely with the senior editors you will play a key role in improving the quality and quantity of articles submitted for publication, while continuing to promote the content and deliver journal Key Performance Indicators.

You will be involved in keeping track of trends and gaps in scientific research and interpreting those to the development of our journals and books. You will be responsible for establishing and maintaining close contact within the scientific community, by working directly with authors and editors to uphold an efficient peer review process which maintains high professional and scientific standards while operating at high volumes.

Your responsibilities will focus on:

Commissioning (Directly inviting authors to publish)

• To directly contribute to the team’s commissioning, content development and marketing activities

• To identify commissioning leads through desk-based research as well as visits and conferences

• To commission articles in order to maintain, improve and develop the quality of the products

• To collaborate with Marketing on innovative commissioning activities

Community interactions

• To develop and maintain good relationships and excellent channels of communication with existing and potential authors, readers, referees, and Board members.

• To maintain and develop RSC journals’ presence and impact in collaboration with journal and marketing team.

• To represent RSC publications at various occasions in academia.

Strategic input to journals’ development plans

• To support journal and portfolio development through data analysis and community insights

• To identify emerging topics and market demands for the new development opportunities

• To understand the competitor landscape and be able to reflect it in short term and long term plans

Other responsibilities

• To work on cross-departmental projects from time to time, and ensure that every effort is made to progress RSC Publishing’s strategy

• To develop and maintain an effective team work environment for the role’s purposes and be able to show ownership of results and process

• To work closely with UK and China teams as required

We are looking for:

• A master’s degree or above in science (chemistry, material or environmental science normally preferred)

• Strong research and analytical skills

• Strong sense of responsibility and able to lead through the process towards good results

• Understanding of China’s education and academic system

• Demonstrated knowledge of academic publishing

• Well-developed communication and interpersonal skills

• Proven ability to work well in a team.

• Good organisational and time-management skills are required together with the ability to work under pressure and to meet deadlines

• Fluent in Mandarin and English

Visit our Work For Us website to learn more about us, our benefits, equal opportunities statement and inclusive culture pledge.

At the RSC, we recognise the benefits of a diverse workforce and welcome applicants from a range of backgrounds to apply. We particularly encourage applications from disabled and ethnic minority candidates.

As a part of the Disability Confident Scheme, we endeavour, where possible, to offer an interview to candidates meeting the essential criteria of the role, who has a substantial physical/mental impairment which impacts their ability to carry out day-to-day tasks.

We are committed to making our recruitment processes accessible to all and as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team at or on +44 (0) and we will do our best to put any reasonable adjustments in place.

If you have any questions, please contact us at

Product IO Psychologist/Psychometrician (Content & Product Development)

(Reporting to Chief IO Psychologist)

Sova is one of the world’s leading talent assessment providers, we make science work in the real world by combining our core psychological expertise with the creative use of digital technology, challenging existing thinking to reimagine what can be achieved.

WHAT WE ARE LOOKING FOR:

We are looking for a UK based IO Psychologist/Psychometrician to specialise in assessment content development and innovation. This role will be crucial in the development of cutting-edge assessment products. You will play a critical part in designing new assessments that reflect emerging skills while also optimizing our existing assessment assets to create more pre-built, off-the-shelf solutions. You will also work closely with other assessment providers we partner with.

This role will involve both strategic input and hands-on execution, ensuring our assessments remain scientifically sound and market-relevant.

YOUR KEY RESPONSIBILITIES:

• Lead the end-to-end creation of talent assessment products, including defining constructs, designing content, piloting, analysing data, and reporting outcomes.
• Oversee research design, innovation, and validation processes to ensure fairness, validity, and predictive accuracy.
• Drive continuous improvement of assessment products and solutions, collaborating closely with Product and Engineering teams.
• Contribute to strategic product roadmap, integrating IP with market trends, commercial objectives, and scientific insights.

WHAT THIS MEANS FOR YOU:

Assessment Content Development:

• Conducting literature/competitor reviews and working closely with Product and Marketing to ensure Sova’s assessments remain at the forefront of innovation. 
• Develop both traditional psychometric assessments (e.g., cognitive ability, personality, situational judgment tests, interviews, skills assessments) and non-traditional approaches leveraging natural language processing (NLP), machine learning, and generative AI (particularly large language models).
• Undertaking detailed item and test analysis, harnessing latest analysis and machine learning technology and approaches
• Maximizing the use of existing Sova assessment assets to create robust and innovative pre-built, off-the-shelf solutions that meet diverse client needs.

Best Practice Standards:

• Writing supporting collateral including best practice, psychometric and user documentation.
• Ensure that both new and existing assessments meet rigorous psychometric standards and are seamlessly integrated into the platform.
• Striving to achieve BPS test standards and working towards submitting multiple Sova assessments for review. 
• Analysing data to validate and refine assessment products, ensuring they are scientifically robust and applicable across varied contexts.

Translations

• Supporting ongoing translation programme for Sova’s pre-built solutions and off the shelf assessments.

Platform Product Development:

• Working on multi-disciplinary projects; collaborating with Sova’s Product, Professional Services and Marketing teams to help define, design, test and roll out new functionality and products for the Sova platform.
• Define and test SaaS platform requirements and enhancements, ensuring high-quality candidate experience, data capture, scoring, and analytics.
• Ensure appropriate safeguards and guidelines are in place for self-service client features, maintaining the integrity of the assessment process.
• Provide expert input on product specifications to enhance user experience and assessment quality.

Product Strategy and Thought Leadership:

• Staying informed on the latest psychological research, market trends, and technological advancements to continuously enhance Sova’s assessment offerings.
• Contribute to webinars, white papers, and conference presentations, showcasing the innovation behind our products and positioning Sova as an industry leader. 
• Leverage insights from AI, LLMs, and psychology to drive the development of forward-thinking assessment processes.

REQUIREMENTS AND SKILLS:

Essential

• Master’s or PhD in Occupational Psychology or Psychometrics.
• Proven track record in developing and launching innovative psychometric assessments, across a broad range of constructs, roles, sectors and job levels.
• Strong psychometric and data analysis skills, with the ability to apply these insights to develop and refine assessment tools (expert in Excel, SPSS).
• Comfortable engaging with clients and prospects at events, representing the company’s scientific expertise and innovative approach.
• Collaborative team player with experience working cross-functionally, particularly with product management and marketing teams.
• Working knowledge of machine learning as applied to psychometrics and employee selection.

Desirable

• Experience in developing and deploying machine learning–based assessments in production environments.
• Knowledge of GDPR compliance, with a particular focus on AI and data protection
• Proficiency in R and Python programming.

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest-growing beauty brand in the UK and are driven by a passionate and innovative team to achieve our mission. We’ve brought together a world-class group from a wide range of industries. As we grow at speed, we need brilliant people (like you!) to join us on our journey and help us deliver our goal.

ABOUT THE ROLE

We have an exciting opportunity for a Learning & Development Content Designer to join our Talent Development team at Townhouse. In this role, you’ll be at the forefront of creating, branding, and maintaining high-quality learning materials that power our training programmes and wider employee development initiatives.

From designing training protocols and manuals to producing engaging videos, digital content, and communication campaigns, you’ll play a key role in ensuring that every Townhouse learning experience is impactful, professional, and aligned with our brand. You’ll also manage our Learning Management System, ensuring our content is innovative, interactive, and engaging for all salon team members.

This role is perfect for someone who is creative, highly organised, and passionate about bringing learning content to life in a way that inspires, educates, and supports the growth of our people.

RESPONSIBILITIES

• Write, update, and standardise training protocols and manuals, ensuring clarity, consistency, and brand alignment.
• Plan, script, film, and edit engaging video content that enhances our training and wider learning programmes.
• Produce digital learning assets such as infographics, animations, and short-form content to reinforce key learning outcomes.
• Design and publish training guides, handbooks, and communication materials that support a culture of continuous learning.
• Manage our LMS (Attensi): upload and maintain modules, ensure smooth learner experience, and drive engagement with gamified activities.
• Collaborate with trainers, subject matter experts, and stakeholders to ensure content is innovative, accessible, and effective.
• Monitor learner progress and feedback to identify opportunities for improvement and ensure high-quality learning experiences.
• Partner with the Marketing and Communications teams to ensure all materials reflect Townhouse’s premium brand standards.

ABOUT YOU

• Proven experience in learning design, content development, or digital learning (ideally within hospitality, retail or beauty/wellness).
• Proficiency in content creation tools, such as Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) and video editing software.
• Strong writing and editing skills with an eye for detail and clear communication.
• Experience managing an LMS (preferably Attensi) and creating engaging learning modules.
• Familiarity with instructional design principles and adult learning theory.
• Graphic design or animation skills (desirable).
• Highly organised, with the ability to manage multiple projects and deadlines.
• Collaborative, creative, and able to engage stakeholders with confidence.

LOCATION

This is a full-time role based at our Support Centre in Central London, with travel to salons as needed. We offer a hybrid working model, aligned with role requirements.

EMPLOYEE BENEFITS AT TOWNHOUSE

• Private healthcare and wellness support – Including free telephone/video GP appointments and private hospital treatment if there is a long NHS wait.
• Shopping discounts – Save money every day with a range of retail discounts.
• Birthday Pamper Party – During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!
• Social Budget – A monthly budget for your manager to treat your team to lunch, pampering, or a night out.
• Holiday on us – One extra day paid holiday for every whole year you’ve been with Townhouse, up to 5 extra days.
• Employee Discount – 75% off treatments.
• Interest-free advance – Up to £50 per day you’ve worked in a month to help with emergencies without interest costs.

EQUAL OPPORTUNITIES

We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.

Apply now and be part of our exceptional team!

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest-growing beauty brand in the UK and are driven by a passionate and innovative team to achieve our mission. We’ve brought together a world-class group from a wide range of industries. As we grow at speed, we need brilliant people (like you!) to join us on our journey and help us deliver our goal.

ABOUT THE ROLE

We have an exciting opportunity for a Learning & Development Content Designer to join our Talent Development team at Townhouse. In this role, you’ll be at the forefront of creating, branding, and maintaining high-quality learning materials that power our training programmes and wider employee development initiatives.

From designing training protocols and manuals to producing engaging videos, digital content, and communication campaigns, you’ll play a key role in ensuring that every Townhouse learning experience is impactful, professional, and aligned with our brand. You’ll also manage our Learning Management System, ensuring our content is innovative, interactive, and engaging for all salon team members.

This role is perfect for someone who is creative, highly organised, and passionate about bringing learning content to life in a way that inspires, educates, and supports the growth of our people.

RESPONSIBILITIES

• Write, update, and standardise training protocols and manuals, ensuring clarity, consistency, and brand alignment.
• Plan, script, film, and edit engaging video content that enhances our training and wider learning programmes.
• Produce digital learning assets such as infographics, animations, and short-form content to reinforce key learning outcomes.
• Design and publish training guides, handbooks, and communication materials that support a culture of continuous learning.
• Manage our LMS (Attensi): upload and maintain modules, ensure smooth learner experience, and drive engagement with gamified activities.
• Collaborate with trainers, subject matter experts, and stakeholders to ensure content is innovative, accessible, and effective.
• Monitor learner progress and feedback to identify opportunities for improvement and ensure high-quality learning experiences.
• Partner with the Marketing and Communications teams to ensure all materials reflect Townhouse’s premium brand standards.

ABOUT YOU

• Proven experience in learning design, content development, or digital learning (ideally within hospitality, retail or beauty/wellness).
• Proficiency in content creation tools, such as Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) and video editing software.
• Strong writing and editing skills with an eye for detail and clear communication.
• Experience managing an LMS (preferably Attensi) and creating engaging learning modules.
• Familiarity with instructional design principles and adult learning theory.
• Graphic design or animation skills (desirable).
• Highly organised, with the ability to manage multiple projects and deadlines.
• Collaborative, creative, and able to engage stakeholders with confidence.

LOCATION

This is a full-time role based at our Support Centre in Central London, with travel to salons as needed. We offer a hybrid working model, aligned with role requirements.

EMPLOYEE BENEFITS AT TOWNHOUSE

• Private healthcare and wellness support – Including free telephone/video GP appointments and private hospital treatment if there is a long NHS wait.
• Shopping discounts – Save money every day with a range of retail discounts.
• Birthday Pamper Party – During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!
• Social Budget – A monthly budget for your manager to treat your team to lunch, pampering, or a night out.
• Holiday on us – One extra day paid holiday for every whole year you’ve been with Townhouse, up to 5 extra days.
• Employee Discount – 75% off treatments.
• Interest-free advance – Up to £50 per day you’ve worked in a month to help with emergencies without interest costs.

EQUAL OPPORTUNITIES

We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.

Apply now and be part of our exceptional team!