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Service Desk Analyst (Bournemouth)
Job Details
Full Job Description
Service Desk Analyst
3-Month
Contract
£15.62 Per hour Umbrella
Bournemouth
Your New
Company
A large public sector client looking for a
Service Desk Analyst with excellent customer service skills to join
the team due to staff illness and busy period.
The Service
Desk Analyst provides services and support relating to existing
standard applications and infrastructure, as well as managing and
fulfilling requests for service. The Service Desk provides the first
point of contact for all IT related issues and requests.
General Responsibilities
* Incident
management
* Daily System Checks
* Comply with all company
policies and procedures, including but not limited to:
* IT Usage
Policy
General Skills
* Understanding
of IT operational support frameworks.
* Provide a service of
excellence
* Follow process documentation and instruction to
ensure the resolution of incidents and
Fulfilment of requests
according to the requirements of the business
* Capture and record
all information and data as directed by the IT Management System
*
Carry out qualitative checks on all relevant IT systems
* Carry
out general administrative tasks
* Communication of
potential/current issues with all team members
* Management of
workload demands within tight deadlines
* Undertake such other
duties as may be delegated by the Head of IT Service Desk or others in
direct line management.
* Undertake such other reasonable duties,
commensurate with the job holder's experience and qualifications, as
may be required for the smooth operation of the
business
What you need to do now
If
you're interested in this role, click 'apply now' to forward an
up-to-date copy of your CV, or call us now.
If this job isn't quite
right for you, but you are looking for a new position, please contact
us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Service Desk Analyst (Bournemouth)
Hays
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