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Retail Catering Manager

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London, London, United Kingdom
ISS Facility Services UK
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Full Job Description

Job Description

Retail Catering Manager

Contract: Healthcare

Location: London, SW10 9NH

Hours of work: 40

Contract Type: Permanent



ISS is looking for a Retail Catering Manager to lead the catering operation within a hospital setting. This role is focused on driving the performance and service levels of the retail catering operation, with a strong emphasis on maintaining high standards, compliance, and continuous improvement.


Job Description


You’ll be responsible for delivering quality catering services and managing the team efficiently. This is an exciting time for the business, and we’re seeking a hands-on leader who is ready to drive change and growth.


You’ll work closely with the Retail Restaurant Chef Supervisor, Catering Manager, and Chefs to develop menus and merchandising strategies to maximise sales, following the Company’s 'Cutting Edge' marketing manual.


We need someone with a strong eye for detail and the leadership skills to guide the team through this time of transformation. If you’re looking for a challenging, dynamic role with room for growth, we want to hear from you.


Key Responsibilities

  • Manage staffing and competence levels across the food service
  • Complete accurate records for systems, including costings, sickness, quality, training, and staff performance
  • Liaise with management through reviews, meetings, and investigations
  • Supervise, train, motivate, discipline, and ensure staff welfare
  • Organise staff to meet work schedules and quality standards
  • Plan, coordinate, and order food based on data and menu cycles
  • Order and control food, uniforms, equipment, and materials
  • Deliver job-related training to meet staff needs and ensure competence


Professional and Personal Competencies/Qualifications

  • Experience of running a quality contract catering account
  • Excellent people management
  • Happy to undertake a challenge and go on a journey with this account


The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing

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