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Contact Centre Executive - Contract
Job Details
Full Job Description
Contract Contact Centre Executive (Hybrid)
Location : Central Manchester - You need to be able to work 1 day a week in the office
Salary: £24k per annum
Hours: Full-time, shifts between 7am-7pm, Monday to Friday
(3 weeks of paid, full time training offered - normal office hours)
Training Dates: Full Time - 27/5/25-13/6/25
Role:
- Handle inbound calls, provide information, book tours, and take reservations for Back-Up Care.
- Make outbound calls to follow up on bookings and enquiries.
- Educate customers on Back-Up Care policies and procedures.
- Maintain high customer satisfaction.
Requirements:
- Experience in customer service or an inbound contact centre.
- Availability for shifts between 7am-7pm / Monday to Friday after training.
- Attend meetings and training in the Manchester office 1 day per week.
- Experience of handling high volume inbound calls.
- Quiet, distraction-free workspace and good internet connection.
Why Bright Horizons?
- Voted Great Place to Work for 17 years.
- Awarded Great Place for Wellbeing and Great Place in 2023
- Committed to flexibility, work-life balance, and wellbeing.
- Inclusive employer welcoming all backgrounds.
If you share our passion and values, and meet most of the requirements, we encourage you to apply! Note: A DBS is required for this role.
Contact Centre Executive - Contract
Bright Horizons UK
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